Originally Posted by JABS
Being a 'nice guy' I sent a cheque so that they wouldn't suffer from the card company rake off...
Any bright ideas?
Hindsight is a wonderful thing, I know, but personally I don't use cheques these days for anything (except the local cattery who don't do cards
) for all the reasons you're describing here. You've not named the firm, but I guess it's owned and run by failed bankers who still feel they can do what they like with other people's hard-earned.
If the cheque has been cashed - has it? - and they're not local to you - are they? - then I fear your only recourse is some sort of legal threat or a visit from hand picked members of the Ribnet mafia
I think I'd also resort to recorded delivery mail - not email, it's easy to deny receipt - spelling out your dissatisfaction in detail with attached proof of prior email (?) communication and dates and times if you can of telephone calls detailing who said what and to whom. Also spell out what you expect from here and by when.
Start keeping a very detailed log of who is saying what and to whom. Make details of as far back as you can go identifying what is undisputed fact - email records, phone statements etc - and what you can remember was said but can't prove.
Four months is ludicrous...I get arsey after a week and downright grumpy after ten days. After four months
You have been unbelievably reasonable. Too reasonable, in fact, and they may be feeling that you might just go away. I feel you need a heavy handed approach.
Whether you name and shame at this stage is double edged. Personally, I'd only do it once I'd got my money back or all the goods I ordered. From then on, all bets would be off