How long is too long for delivery?

[willk]

Originally Posted by Pikey Dave

THE golden rule, is never post when pi55ed

Maybe I need three...

[Natalie123]

Originally Posted by tony t

I don't charge friends......all pro bono because I am nice like that :-)

What about Germans [/QUOTE]

Never gave them a thought!!

[JABS]

I received a partial refund on Saturday. £200 out of the £850 plus.

I am being very patient!

[C-NUMB]

Originally Posted by Pikey Dave

THE golden rule, is never post when pi55ed

Hm.. good rule but who cares about rules when p55ed, or remember them..

[Hightower]

Originally Posted by JABS

I received a partial refund on Saturday. £200 out of the £850 plus.

I am being very patient!

Tell them 3 working days or you're going public and and getting lawyers involved. I really think they are kidding themselves if £200 is going to buy them any more time.

[Pikey Dave]

Originally Posted by C-NUMB

Hm.. good rule but who cares about rules when p55ed, or remember them..

It's the next morning, when you read wot you rote that's the problem

[Poly]

Originally Posted by JABS

I received a partial refund on Saturday. £200 out of the £850 plus.

I am being very patient!

Any explanation or do you assume they have a cashflow problem? Personally I'd be tempted to "out" them to prevent anyone else getting "stung", but you may find that the small claims court is a faster way to get payment. Unless they had done something amazing to convince me not to I'd be filing the paperwork on-line tonight...

[kerny]

If I was in your position I think like yourself I would hold out for a while before naming who's concerned because that could stop your money coming altogether. To me it sounds like a cash flow problem and the person involved is sending you some cash back, wait till next week and see if you get a bit more, at least then you will know that they are trying there best to reimburse your money. If in the end you are at a loss then I would name the company concerned to protect anyone else from ending up in the same dilemma as yourself.

[Poly]

Originally Posted by kerny

If I was in your position I think like yourself I would hold out for a while before naming who's concerned because that could stop your money coming altogether. To me it sounds like a cash flow problem and the person involved is sending you some cash back, wait till next week and see if you get a bit more, at least then you will know that they are trying there best to reimburse your money. If in the end you are at a loss then I would name the company concerned to protect anyone else from ending up in the same dilemma as yourself.

You are assuming another creditor doesn't pull the plug first; I'm not sure that in the current climate that assumption is reasonable. Where is that money going to come from to pay the outstanding money? another customer? who will pay the supplier for those goods. Internet sales don't suffer from cashflow like business-to-business transactions where you are waiting for the customer to pay their bill they get it upfront and very few hold significant stock.

[kerny]

Originally Posted by Polwart

You are assuming another creditor doesn't pull the plug first; I'm not sure that in the current climate that assumption is reasonable. Where is that money going to come from to pay the outstanding money? another customer? who will pay the supplier for those goods. Internet sales don't suffer from cashflow like business-to-business transactions where you are waiting for the customer to pay their bill they get it upfront and very few hold significant stock.

Neil, I am just trying to empathise with Tony, if the supplier is going bump he doesn't have to bother refunding any money at all, it looks like the company involved is trying to pay the money owed to Tony even if it's in drips and drabs. As for where the money is coming from is of no concern to Tony as long as he gets it. Lets see if he gets another £200 next week. Again yes your are right we are back to assumptions.

[Erin]

I'm with Kerny on this one (especially as the Ribnet set of 'standard assumptions' seem to be flowing merrily). I don't think the heavy handed approach is the answer in this particular situation. I'm sure Tony did his research and knows what/who he is dealing with, and I like to think (hope) it is more a case of ineptitude and mismanagement rather than malice that is at the bottom of it all. A part payment is at least a step in the right direction.

[Hightower]

Originally Posted by kerny

Neil, I am just trying to empathise with Tony, if the supplier is going bump he doesn't have to bother refunding any money at all, it looks like the company involved is trying to pay the money owed to Tony even if it's in drips and drabs. As for where the money is coming from is of no concern to Tony as long as he gets it. Lets see if he gets another £200 next week. Again yes your are right we are back to assumptions.

We'd all like to see the good in people. But if what you are saying was the case, why didn't the Supplier write Tony an email explaining the situation and thanking him for being patient.

[tim griffin]

Originally Posted by Erin

. I'm sure Tony did his research and knows what/who he is dealing with, and I like to think (hope) it is more a case of ineptitude and mismanagement rather than malice that is at the bottom of it all. A part payment is at least a step in the right direction.

Agree with Erin yes inept could not manage a whelk stall .
Tim

[JABS]

We can always rely on the Ribnet community to state things in a very succinct manner.

Thank you Tim.

[Poly]

Originally Posted by Hightower

We'd all like to see the good in people. But if what you are saying was the case, why didn't the Supplier write Tony an email explaining the situation and thanking him for being patient.

Because people are incredibly bad at being open and honest about their financial position. If he has the money, and has accepted it needs to be repaid (which seems to be the case) then I can't see any sensible reason for not repaying it all quickly. "Instalments" either means he doesn't have the money to pay you at all, or he doesn't have the money to pay all his creditors and you are not high enough priority.

The problem is you have no idea who else is getting fed the same story, or who might have been getting drip fed for months. If HMRC, his landlord, his bank, etc don't get paid they will have no hesitation at taking formal action to recover their money. Tony needs to take the same stance so that he doesn't end up in a pile of "other creditors" who get nothing. I've been there in the past and can assure you that small claims court form arriving on his desk will suddenly increase the priority with which Tony's debt is repaid. If there is a genuine reason for paying in instalments let him convince the judge!

Now obviously some people here know who the supplier is and that he is just "incompetent" but does that stretch to not paying his VAT / PAYE / Loan / Credit Card / Rent? If his suppliers don't get paid then they will stop supplying him goods and slowly suffocate the company anyway.

[biffer]

Originally Posted by Polwart

Because people are incredibly bad at being open and honest about their financial position. If he has the money, and has accepted it needs to be repaid (which seems to be the case) then I can't see any sensible reason for not repaying it all quickly. "Instalments" either means he doesn't have the money to pay you at all, or he doesn't have the money to pay all his creditors and you are not high enough priority.

The problem is you have no idea who else is getting fed the same story, or who might have been getting drip fed for months. If HMRC, his landlord, his bank, etc don't get paid they will have no hesitation at taking formal action to recover their money. Tony needs to take the same stance so that he doesn't end up in a pile of "other creditors" who get nothing. I've been there in the past and can assure you that small claims court form arriving on his desk will suddenly increase the priority with which Tony's debt is repaid. If there is a genuine reason for paying in instalments let him convince the judge!

Now obviously some people here know who the supplier is and that he is just "incompetent" but does that stretch to not paying his VAT / PAYE / Loan / Credit Card / Rent? If his suppliers don't get paid then they will stop supplying him goods and slowly suffocate the company anyway.

well said that man, you took the words right out of my computer, well nearly the same words, i was going to say, he's going bust, strong arm him

[ADI]

I agree he may or may not be going bust. Lets take this scenario, I surf the internet compare prices and check the faceless websites and decide to buy £1000 worth of electronics from his site. Who does my hard earned go to ? Will I get my electronics ? or will my money start to feed the other people he owes mony too ? I dont think in this case its name and shame its name and hopefully save some other people from becoming the victims.

Its electronics we are talking about here not some one of special item that needs to be designed and made..... Would you wait 4 months for your TV from Comet ?

I would like to know about the retailer so I could make the choice to buy or not.

[JABS]

So here we are... A refund of £200 last weekend and now silence. No answers to emails, texts or phone calls.

Mr Nice Guy is about to leave the room.

[biffer]

Getting bored with this now. Go down there and burn his place down. No one can be that patient surely

sent from a remote device

[Pikey Dave]

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