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Old 05 January 2014, 15:26   #1
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Marine mega store

Anyone had any dealing with marine mega store Hamble I ordered a new compass off them on 30th November & still not received it yet, delivery 3-10 days, I've been trying to contact them for over a month now & still had no joy all I get is answer phone message that tells me to go onto there live chat line & still can't get though to them I've paid for the compass on the date I ordered it I've sent them email & left messages on the phone but no one has contacted me ... Anyone any ideas!!? I want to cancel the order now but can't
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Old 05 January 2014, 15:30   #2
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No dealings but I remember some other reporting similar issues with this company. Worth a search.
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Old 05 January 2014, 15:34   #3
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If you type their name into google there's quite a few negative reviews about customer service.

If you paid by card then you should be able to get full refund.

If you get no joy this week I'll pop round for you and see what's what
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Old 05 January 2014, 15:34   #4
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There's Marine Mega Store and Marine Superstore

one is good and the other not so good I think that the former is the bad one Andy.
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Old 05 January 2014, 15:36   #5
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Having the same problems.

Ordered a steering wheel on 9th of Dec and nothing despite repeated calls.

Going to get onto the credit card company tomorrow
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Old 05 January 2014, 15:44   #6
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If you type their name into google there's quite a few negative reviews about customer service. If you paid by card then you should be able to get full refund. If you get no joy this week I'll pop round for you and see what's what
Thanks for the offer Nigel I've google there premises & it look like they work from offices & not a shop I paid by card so should be ok for getting my money back, I will try & contact them again this week & let you know how I get on cheers
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Old 05 January 2014, 15:47   #7
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There's Marine Mega Store and Marine Superstore one is good and the other not so good I think that the former is the bad one Andy.
Think I got the bad one!!
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Old 05 January 2014, 15:55   #8
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Ordered 5 items from MMS several years ago. Received 2 items after 3 days, another 2 items 10 days later and the final item a week after that.

Going by the amount of items they list, it is unlikely much is stocked on site, and the hamble office certainly isn't big enough to be called a warehouse. I expect orders are placed with suppliers for each consumer order, so lead times are way beyond their control, especially at this time of year.

From memory, all their online chat hosts are called James and there were loads of poor reviews at the time, but things seemed to get sorted eventually.
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Old 05 January 2014, 16:02   #9
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Have you tried the head office up in Morpeth ?

Our Locations

Hamble (Southampton) Trade Counter / Order Collection Point

Tel (02380)453821

Morpeth (Northumberland) Head Office / Trade Counter / UK Warehouse


Tel (01670)516151
Fax (01670)516777


Manager / Director James Bell
Managing Director Richard Pattinson
Financial Controller Wendy McGuire
Warehouse Manager Peter Cudd
Hamble Custom Rigging Centre

Tel (02380)453821
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Old 05 January 2014, 16:11   #10
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Yep, tried all them just got a message telling you to go on live chat line I'll give them another call tomorrow & see what happens
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Old 05 January 2014, 16:18   #11
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Andy, this has popped up before, team of shysters apparently. Should have done your research I'm working in Portsmouth for the next few weeks, let me know if you want me to pop in. Maybe Nigel & I could "two 'em"
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Old 05 January 2014, 16:36   #12
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Never again

Would never use again. Ever.

Bought a flare pack from them for delivery to UK mainland, but they sent them by normal courier loose in a box.

Arrived ripped and damaged with no warnings on the outside, even though they charged me extra postage for carriage of dangerous goods.

As I got no joy from the firm (I didn't want to rely on flares that had been handled like that), I claimed a refund from my credit card.

I also reported the incident to their courier who froze their account and in-transit goods for breach of Health and Safety.

In the end one of the managers came to collect them personally. I also reported them to the HSE who I understand paid them a visit too...

Apparently, it was a one-off mistake.....

I hope you paid by credit card - if you did, I'd get onto them.

Good luck
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Old 05 January 2014, 16:40   #13
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Andy, this has popped up before, team of shysters apparently. Should have done your research I'm working in Portsmouth for the next few weeks, let me know if you want me to pop in. Maybe Nigel & I could "two 'em"
yeah!! I've see all the post now never had any problems before with any marine company's this is the first, so won't be ordering anything else from them these people should be shut down I'm going to call them tomorrow so will let you know how I get on
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Old 05 January 2014, 17:04   #14
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yeah!! I've see all the post now never had any problems before with any marine company's this is the first, so won't be ordering anything else from them these people should be shut down I'm going to call them tomorrow so will let you know how I get on
For general chandlery I use Chris Legg at Kildale Marine in Hull. Good prices, not always the cheapest but close enough, but the service is second to non. Proper family run company, very knowledgeable & friendly, you don't pay until goods are dispatched. For my engine bits I swear by Mike Vincent at South Coast Marine in Christchurch, same again, good prices & reliable service.
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Old 05 January 2014, 18:22   #15
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I also reported the incident to their courier

That'll be why no-ones had any goods!
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Old 05 January 2014, 18:44   #16
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That'll be why no-ones had any goods!
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Old 05 January 2014, 18:48   #17
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I've been to their hamble office, never anyone there. That's a waste of time too.

Get a refund on your card, that's what I had to do.


This was several years ago, I really can't believe they are still in business.
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Old 05 January 2014, 19:44   #18
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That'll be why no-ones had any goods!


And the moral is, don't repeatedly fob off a Yorkshire-born Scorpio. LOL
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Old 06 January 2014, 02:18   #19
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From the dealings I've had with them I understand they are effectively a drop-ship organisation.

We order stuff believing them to be in stock, then they arrange their suppliers to ship direct, which is why when you order several things they can arrive in different packages at different times.
If their supplier is out of stock or doesn't dispatch quickly we improve their cashflow for a few additional days on top of their normal terms.
Assuming of course their supplier is still shipping against their account because they are up to date with their invoices

Done well it works effectively, but takes good supplier agreements and exceptional organisation, none of which would appear to apply to MMS.

The Marine Superstore on the other hand are excellent.

Nasher.
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Old 06 January 2014, 07:49   #20
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I put something up on this before. They were shocking when I ordered from them and as someone else said it beggars belief that are still trading.
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