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Old 17 October 2011, 06:10   #11
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Country: Other
Town: Madrid-Almeria
Boat name: SEPIA
Make: honwave
Length: 3m +
Engine: Honda BF20
Join Date: Feb 2010
Posts: 197
I have had a similar problem with Youngs'.
They were retaining an order for more than 1 month (although it was already paid) but gave no explanations, even though I contacted them several times.
As I passed from asking for info to complains and threats, they sent me a partial order and refunded the rest.

I believe they do not know what customer service is. It is so easy to answer an e-mail.
Even though they have the best prices, and as for "service kits" and engine parts they are much more reliable than others. I have had terrible problems with a spanish supplier, "La Nautica".
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Old 17 October 2011, 12:45   #12
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Country: UK - England
Town: Herne Bay
Boat name: Red May
Make: Zodiac
Length: 4m +
Engine: 40hp Honda 4 Stroke
MMSI: Is quite long
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Posts: 653
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Well within 24 hours of ordering my Honda part with lings its been posted with a tracking number. As always a brilliant service. Shame youngs wasn't the same story. Im still waiting for my refund from them.

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Old 17 October 2011, 12:55   #13
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Country: UK - England
Town: Wirral
Boat name: Honwave
Make: Honda
Length: 4m +
Engine: Evinrude E Tec 25hp
Join Date: Sep 2011
Posts: 15
Refund

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How long did you wait for a refund? I contacted Youngs today tolds me 5 days to get a refund. I paid by paypal, they said they have to transfer money to thier paypal account to refund.

I'll give it to mid week then open up a case with paypal.

you wonder why people have a web store if they wont service it?

Andy
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Old 17 October 2011, 14:10   #14
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Country: UK - England
Town: Herne Bay
Boat name: Red May
Make: Zodiac
Length: 4m +
Engine: 40hp Honda 4 Stroke
MMSI: Is quite long
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Posts: 653
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Andy.

Its been 4 days now. I paid by credit card so shouldn't have to wait for paypal. Im going to give a few more days before i call yet again.
If no Joy then its an email to mastercard.

A very poor service.

Also from my experience of paypal its instant to give a refund from when i have sold bits or bought bits. They simply hit the "refund" button so to tell you they have to wait to transfer money seems another fob off to me.

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Old 21 October 2011, 08:55   #15
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Country: UK - England
Town: Herne Bay
Boat name: Red May
Make: Zodiac
Length: 4m +
Engine: 40hp Honda 4 Stroke
MMSI: Is quite long
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Finally the money has been returned. Never again will i use youngs.

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Old 23 October 2011, 18:45   #16
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Country: UK - England
Town: Wirral
Boat name: Honwave
Make: Honda
Length: 4m +
Engine: Evinrude E Tec 25hp
Join Date: Sep 2011
Posts: 15
refund

Got my money back this week too, 4 weeks no goods

John Bridger placed order on Friday, paid on Monday goods delivered on Tuesday. Will used again can recommend enough.

Youngs will never see another penny of my hard earned, how can they get away with that type of service!!
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Old 09 December 2011, 06:38   #17
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Country: UK - Scotland
Town: Glasgow
Boat name: snagglepuss
Make: Shetland
Length: 6m +
Engine: 90 hp Outboard
Join Date: Nov 2011
Posts: 562
Hi

we are honwave dealers and will have online ordering for all accessories in about 2-3 months time. Until then feel free to use the old fashioned way and simply call us if you need anything!.

Dave
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Old 01 February 2012, 06:17   #18
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Country: UK - N Ireland
Length: 3m +
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Ive had exactly same problem re:supply honda accessories/service/refunds from Youngs- gave up after 6 weeks- stupid of me to wait so long-ordered more locally(bit more expensive) and arrived within 5 days.
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