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Old 13 July 2016, 01:32   #1
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Revenge poster

I purchased a cruzpro rh110 rpm tachometer 2 years ago and it has never worked. Due to me having 3 kids and doing many other things on the boat I hadn't got round to getting it replaced.

Finally I spoke to cruzpro and sent it off to New Zealand to get repaired and they ripped me for $115 to fix a faulty part which has been faulty since the day it was purchased. It was out of warranty but they could care any less. Personally I think that is terrible customer service and also terrible testing to ship a product that never worked. I was going to buy additional electronics from them but am now thinking twice about it.

I have now read that others have had a bad experience with them, what's your experience been like?
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Old 13 July 2016, 02:51   #2
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Originally Posted by Jbutterfill View Post
I purchased a cruzpro rh110 rpm tachometer 2 years ago and it has never worked. Due to me having 3 kids and doing many other things on the boat I hadn't got round to getting it replaced.



Finally I spoke to cruzpro and sent it off to New Zealand to get repaired and they ripped me for $115 to fix a faulty part which has been faulty since the day it was purchased. It was out of warranty but they could care any less. Personally I think that is terrible customer service and also terrible testing to ship a product that never worked. I was going to buy additional electronics from them but am now thinking twice about it.



I have now read that others have had a bad experience with them, what's your experience been like?

Pity you weren't as quick at sending the faulty part off 2 years ago as you were at signing up just to have a moan. I take it the kids aren't taking as much of your time up now🤔


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Old 13 July 2016, 02:57   #3
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Hiya and welcome to RIBnet

Are you aware that there is a section on here that you can introduce yourself just a little ? Perhaps tell us about your boat , where you like to cruise/race whatever or maybe a little about yourself ?

A first post like this will probably not get many folk on your side from the word go. Quite frankly you clearly state the equipment did not work from day 1 , but you simply did not do anything about it ! Honestly what did you expect the manufacturers to say ? IMHO you only have yourself to blame , sorry !
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Old 13 July 2016, 03:50   #4
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Honestly what did you expect the manufacturers to say ?
C#####o - Very poor experience, what's yours been like - The Hull Truth - Boating and Fishing Forum

I'd imagine that he was rather hoping they'd say "Please Mister Butterball, please don't badmouth us on the Internet - here, look, we will repair your out of warranty kit FOC"

First time moaner poster with an easily googled thread title says it all. Well, it used to be easily googled....

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Old 13 July 2016, 04:34   #5
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3 kids in two years

A better way to spend you cash maybe

https://www.condomshopuk.com/durex-e...FQmNGwodyU0JXw
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Old 13 July 2016, 04:45   #6
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Pity you weren't as quick at sending the faulty part off 2 years ago as you were at signing up just to have a moan. I take it the kids aren't taking as much of your time up now🤔


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It was 4.30 in the morning when I write this post, one of them had woken me up, so yes, plenty of time at that time in the morning.

I'm having moan because I want others to think twice before buying from these guys
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Old 13 July 2016, 04:52   #7
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To have good customer service. Look I spent a long time getting various other parts replaced before it was determined to be the faulty part. If I had used it and the kit went faulty then fair enough, but it never worked, I would expect some good will from the company on those grounds but they couldn't give a toss
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Old 13 July 2016, 04:53   #8
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I see the trolls are out. It's 3 in 5 years. I'm not shooting blanks
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Old 13 July 2016, 06:20   #9
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I see the trolls are out.

I agree👍


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Old 13 July 2016, 09:04   #10
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Jbutterfill,,,,If I purchased an item from you, then waited 2 years to decide that it was that part that was faulty, and I wanted you to repair it, are you going to repair it FOC, I don't think so, you have to be realistic.


PS, don't slag a company off on first post, never engenders a good response from any forum.


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