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Old 30 September 2004, 12:43   #11
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Quote:
Originally Posted by Jon Brooks
Mark if your reading this you owe me!!
Regards
Another Mark I trust. This one has tried before and you wont take beer from me. Always claim to be too busy.
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Old 01 October 2004, 03:37   #12
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Quote:
Originally Posted by Mark Halliday
Another Mark I trust. This one has tried before and you wont take beer from me. Always claim to be too busy.
Mark as Mar the main man at Navman UK!

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Old 06 October 2004, 08:54   #13
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Standard Horizon

For what its worth I have a hand held Standard Horizon HX260E VHF which I have had for a couple of years bought at SIBS in 2002 I think . It is a very good handheld and I would certainly buy other Standard products after my experience below . They are part of the Yaesu company who make a lot of Ham radio sets .http://www.yaesu.com/.

The LCD display lost half of its characters after being chucked about in the bottom of our RIB . I sent an email to their website and was informed that the service centre for the UK was in Winchester Hants . Very close to me so I dropped the set off on Wedneday at about 1715 and it was back by post on Friday morning with a new display a fully charged nicad and no bill. I had no proof of purchase as i had lost it.
That is he sort of service you need !
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Old 06 October 2004, 09:09   #14
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Quote:
Originally Posted by LURCHER
For what its worth I have a hand held Standard Horizon HX260E VHF which I have had for a couple of years bought at SIBS in 2002 I think . It is a very good handheld and I would certainly buy other Standard products after my experience below . They are part of the Yaesu company who make a lot of Ham radio sets .http://www.yaesu.com/.

The LCD display lost half of its characters after being chucked about in the bottom of our RIB . I sent an email to their website and was informed that the service centre for the UK was in Winchester Hants . Very close to me so I dropped the set off on Wedneday at about 1715 and it was back by post on Friday morning with a new display a fully charged nicad and no bill. I had no proof of purchase as i had lost it.
That is he sort of service you need !
You mean to say you did not have to fill out the card & send it back for them to oner the warranty!
Not like some then!
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Old 06 October 2004, 09:14   #15
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[QUOTE=LURCHER I had no proof of purchase as i had lost it.
! [/QUOTE]

Like us they track via serial number.
So POP is not needed.

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Old 06 October 2004, 09:25   #16
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[QUOTE=Jon Brooks]
Quote:
Originally Posted by LURCHER I had no proof of purchase as i had lost it.
! [/QUOTE

Like us they track via serial number.
So POP is not needed.

Regards
But only any good for the first year, for the second & third year I take it you have to fill out the card & return it!
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Old 06 October 2004, 09:28   #17
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Quote:
Originally Posted by Nick Hearne
But only any good for the first year, for the second & third year I take it you have to fill out the card & return it!
Nick
Yes that is correct.
We do require the return of the warranty card for your extended FREE 3 year warranty.
Jesus you don't expect something for nothing do you?

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Old 06 October 2004, 09:39   #18
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Quote:
Originally Posted by Jon Brooks
Yes that is correct.
We do require the return of the warranty card for your extended FREE 3 year warranty.
Jesus you don't expect something for nothing do you?

Regards
Why of course I do, why do you knead to return the card?
Are you making up a customer data base to us or sell on?
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Old 06 October 2004, 09:53   #19
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Quote:
Originally Posted by Nick Hearne
Why of course I do, why do you knead to return the card?
Are you making up a customer data base to us or sell on?
Nick

It does help with a data base for our use only.
We would never and have no intention of selling on.. FACT.

The return of the card is the way we wanted to administer this.
They is no other reason.
You have to log on to register software or fill in a card.
You have to log on or fill in a card for a mobile phone (I know have just had to do this myself.)
You have to go on line or fill in a card for a PDA (again have just done this too)

There is nothing sinister here...hand on heart.
You have to optoin not to be contacted by us again on the card.
You never know what promotions you may be in line for as a loyal Icom customer!!

You seem to have a niggle with this Nick, why?

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Old 06 October 2004, 10:15   #20
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I think it's a reasonable point to raise though Jon. If you can offer the first 12 months warranty without registration, why insist on registration for the other two years?

Someone less cynical than myself might suggest that it is simply to reduce the number of successful warranty claims in years 2 and 3!

John
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