After the winter my garmin 238 started to deterioate and last weekend, half of the screen was no longer working.
I called Garmin, who said it would be a maximum charge of £146 to repair, or if need be, replace the device and it would take 5-8 days to get back to me. I thought this was an excellent price considering the unit it 3 years out of warranty and the cost of a replacement device is about 800quid.
So on monday this week I packed it up and sent it off... and called them yesterday as I hadnt heard anything... they told me the device was on its way back to me, but without a little bit of hassle to find a copy the engineers report couldnt tell me what had been done... I also mentioned the fact that I haven't been told how much it had cost to repair.... he also told me that it had been put in the post yesterday, and should be with me today.
Low and behold 30 mins ago, the device arrived... it is a replacement unit and has been done "under warranty".... absolutely no charge!
I had visions of Garmin calling me and because my unit isn't made anymore I would have to pay a surcharge to upgrade to another device as its out of warranty also.
All I can say is
to Garmin, I believe this must be the best electronic suppliers I have ever dealt with. Thank you Garmin!