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Old 20 March 2006, 15:34   #1
GED
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Country: UK - Wales
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A big thank you to Garmin

I bought a garmin street pilot 14 mnths ago, last week when I came to use it, it was bust and out of warrantee. Got in touch with Maplin who said only Garmin will fix it.....Rang Garmin and told them it was bust and out of warrantee.. they said just send it to them and they would look at it..1 day later they ring me to say ' its f****d and not cost effective to repair, but fax over my receipt and they.ll see what Garmin can do. 2 days later a brand new garmin arrives in the post with all the bits........ NOW THATS WHAT I CALL SERVICE
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Old 06 April 2006, 16:15   #2
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Boat name: The Full Morty II
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new garmin

As a result of this good service im now looking to put a 3010 on my new rib..does any one have any experience with this unit. Im told the new 3010 is out now with g2 ready! ive also heared g2 charts dont come out till next Jan....
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Old 06 April 2006, 17:47   #3
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Funnily enough loads of other people say the same thing - nice to find someone who realises that keeping customers happy is good for business!!!
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Old 07 April 2006, 04:25   #4
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Ged, you could inform Garmin of this thread, would be good to have someone from Garmin on Ribnet offering advice like that very nice Sir Jon from Icom

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Old 07 April 2006, 09:26   #5
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Woo!

After the winter my garmin 238 started to deterioate and last weekend, half of the screen was no longer working.

I called Garmin, who said it would be a maximum charge of 146 to repair, or if need be, replace the device and it would take 5-8 days to get back to me. I thought this was an excellent price considering the unit it 3 years out of warranty and the cost of a replacement device is about 800quid.

So on monday this week I packed it up and sent it off... and called them yesterday as I hadnt heard anything... they told me the device was on its way back to me, but without a little bit of hassle to find a copy the engineers report couldnt tell me what had been done... I also mentioned the fact that I haven't been told how much it had cost to repair.... he also told me that it had been put in the post yesterday, and should be with me today.

Low and behold 30 mins ago, the device arrived... it is a replacement unit and has been done "under warranty".... absolutely no charge!

I had visions of Garmin calling me and because my unit isn't made anymore I would have to pay a surcharge to upgrade to another device as its out of warranty also.

All I can say is to Garmin, I believe this must be the best electronic suppliers I have ever dealt with. Thank you Garmin!
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Old 08 April 2006, 06:25   #6
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Had the same experience with a Garmin 128 fixed gps, now have a 152 and an etrex, I wouldn't consider anyone else, because the customer service is excellent and the products are very good.



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Old 08 April 2006, 07:23   #7
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we had a similar story with our usb card reader, had bought it from a web site, rang them up and said it won't work, one arrived next day free of charge. Fantastic service. A guy from work also had a problem with his garmin car navigation thing like tom tom, dropped it and the screen cracked, sent it off with a cheque for 25 like they said came back two days later all fixed with the cheque still in the envelope. It is unbeatable.
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Old 16 August 2006, 16:40   #8
GED
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Country: UK - Wales
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Posts: 603
garmin/nautiquipe do it again

Out at the weekend giving it stick!!! and broke a weld on my a frame taking gps antenna clean off to the bottom of the sea. Rang nautiquipe, new antenna on my desk before 9am next day
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Old 17 August 2006, 10:26   #9
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We have Garmin plotters on the yacht, and they see some serious damp and handling "issues" with sails going up and down (one is on the binnacle, the other on the chart table) and they have been superb. Their technical support was top drawer when it came to linking it all in to our Tacktick instrumentation and a previous suppliers (cough) aerial. Big thanks to Rich Thoroughgood and the Garmin peeps.

I have a 72 handheld and 120 fishfinder on the rib and they are the dogs, looking at a plotter now and will definitely stick with them.
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Old 21 August 2006, 07:02   #10
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So how do you lot manage to get hold of Garmin by phone? I've just been on hold for over half an hour and gave up. My three month old chartplotter has packed up and I'd like to see if they live up to this outstanding customer service everyone raves about.
Have also sent them an e-mail, so we'll see if anything comes of that.
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