Originally Posted by ShinyShoe
They do but they operate completely separate
I have a plus net account as well ... they are just as shit as BT, but their service is better .. My holiday home is served by them , and .. well.. when it comes to problems, they fob you off with ... 'BT says this .. and thats all we can do' .. so theres your answer
I assume Openreach must be obliged to meet response targets, if they fail those targets, methinks the switched on providers get a rebate for their failed resolutions, because they in turn have to compensate their customers for lack of ' up' time.
Its not in BT's/plus nets interest to fine or charge one of its own companies