Used to have sky! Got rid of them Christmas 2012 after being with them for 15 years. The best way of dealing with them is to threaten to cancel your subscription with them. Worked every time I wanted something from them!
'Hello, there is something wrong with my picture'
'We'll send an engineer around, it'll cost you £70 call out!'
'What! Forget it mate! Cancel my subscription, I've payed you thousands over the years.'
'Oh don't be too hasty sir, my manager said we'll send an engineer right around foc'
I got two lots of brand new equipment over the years from them this way until I left them.
BTW my satellite packed up the weekend before christmas. I've got the dish plugged direct to my TV. I dug out my old sky box to diagnose the problem, would suggest my lnb is faulty. Possibly water ingress from that first storm that hit us. New one from eBay is about £7 delivered. Should receiveit any day.
Looks Slow but is Fast
Member of the ebay Blue RIB cover club.