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Old 20 April 2019, 16:19   #1
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Boat service disaster

I put my boat for service & to have a few modifications done the dealer just rang me and said there was a wee problem with the outboard well I went down to investigate and got the shock of my life they have trashed the outboard and prop is absolutely f***ed OMG
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Old 20 April 2019, 16:45   #2
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Care to elaborate Haggis?
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Old 20 April 2019, 17:10   #3
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This thread is useless without pictures......
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Old 20 April 2019, 17:12   #4
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Yeah the mechanic apparently drove the boat over some rocks under water and bang went the engine from what they told me waiting to here back from them on Tuesday when they re open from Easter break
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Old 20 April 2019, 17:16   #5
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I've tried to up load pictures but keeps saying upload failed will try when I get home tomorrow
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Old 20 April 2019, 17:18   #6
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What dealer
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Old 20 April 2019, 17:29   #7
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The funny thing about it was the throttle handle was in the same position when the outboard struck the rocks about halfway to three quarters on they never put it back to nuatrial so it gave me a good idea how fast they where going but they never even asked if they could trial the boat out ?!?! I'am going to with hold the dealer name until the issue is resolved just in case they are looking at this post and if they are I would like to thank them for the wonderful service
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Old 21 April 2019, 01:34   #8
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Accidents happen. I'm sure the dealer will resolve. They'll have liability insurance for this very thing. If it was an aluminium propeller, then it will have taken the full impact. Different story if it had been stainless steel. Hopefully the skeg is okay.

Regards pictures, they might be too big memory wise. Use some of the free online services to reduce size and try re-uploading.
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Old 21 April 2019, 03:44   #9
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Email them to yourself works well to compress images (just delete from sent items afterwards)
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Old 21 April 2019, 07:29   #10
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If they are reputable i am sure they will make it right.
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Old 21 April 2019, 18:21   #11
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Sometimes pics donít upload from the website version of this.

Instead try the app. Always works for me.
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Old 22 April 2019, 01:54   #12
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Is it common practice for dealers in the UK to take outfits out for a run when they've come in for a service. I generally have 4 services per year and none are on the water.
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Old 22 April 2019, 02:43   #13
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Quote:
Originally Posted by jonp View Post
Is it common practice for dealers in the UK to take outfits out for a run when they've come in for a service. I generally have 4 services per year and none are on the water.
I think so, I know mine has been taken for a short run a few times after a service, actually thinking about it it may have been due to a slight misfire, then it was serviced and new plugs and then tested all ok so not sure.
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Old 22 April 2019, 03:08   #14
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Is that the same engine you had issues with last year not long after it was serviced? If so is it the same dealer?
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Old 22 April 2019, 03:20   #15
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I won't comment while is being dealt with but your not far of
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Old 22 April 2019, 09:00   #16
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I won't comment while is being dealt with but your not far of
Why make this post at all then?
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Old 22 April 2019, 11:48   #17
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Thatís not great! I would expect the dealer to put everything back to the way it should be and offer some discount too for the inconvenience.

Let us know how you get on.
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Old 22 April 2019, 16:48   #18
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For these small engines doing the servicing yourself is very easy
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Old 23 April 2019, 02:45   #19
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For these small engines doing the servicing yourself is very easy
Iím sure the OP finds that advice very useful! Iíve mostly serviced mine myself but occasionally outsourced it, especially if I wanted something else at the same time.


Quote:
Originally Posted by jonp View Post
Is it common practice for dealers in the UK to take outfits out for a run when they've come in for a service. I generally have 4 services per year and none are on the water.

I donít think it is normal - but as the OP said he wasnít just having it serviced:

Quote:
Originally Posted by Highland Haggis View Post
I put my boat for service & to have a few modifications done
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Old 23 April 2019, 03:02   #20
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just to clarify a few things that outboard was been serviced but there was modifications being done to the boat as well the dealer was under strict instructions to notify me when they were starting the modifications and when the modifications have been completed to allow me time to get down there to see the modifications before it was sea trialled the dealer fail to notify me on both events so the damage done to the engine when they tried it without my knowledge
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