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20 April 2019, 22:19
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#1
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Member
Country: UK - Scotland
Town: Edinburgh
Boat name: Excel Chalanger
Make: Highfield 380 Excel
Length: 4m +
Engine: 25 Yamaha 25Suzuki
MMSI: 235919522
Join Date: Oct 2014
Posts: 601
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Boat service disaster
I put my boat for service & to have a few modifications done the dealer just rang me and said there was a wee problem with the outboard well I went down to investigate and got the shock of my life they have trashed the outboard and prop is absolutely f***ed OMG
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20 April 2019, 22:45
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#2
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Member
Country: UK - Scotland
Town: Aberdeenshire
Boat name: Sula
Make: Ribcraft 4.8m
Length: 4m +
Engine: Tohatsu 70hp + aux
MMSI: 235087213
Join Date: Jun 2007
Posts: 4,649
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Care to elaborate Haggis?
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Is that with or without VAT?
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20 April 2019, 23:10
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#3
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Member
Country: UK - Wales
Town: Cardiff
Length: no boat
Join Date: Aug 2014
Posts: 2,018
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This thread is useless without pictures......
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20 April 2019, 23:12
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#4
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Member
Country: UK - Scotland
Town: Edinburgh
Boat name: Excel Chalanger
Make: Highfield 380 Excel
Length: 4m +
Engine: 25 Yamaha 25Suzuki
MMSI: 235919522
Join Date: Oct 2014
Posts: 601
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Yeah the mechanic apparently drove the boat over some rocks under water and bang went the engine from what they told me waiting to here back from them on Tuesday when they re open from Easter break
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20 April 2019, 23:16
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#5
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Member
Country: UK - Scotland
Town: Edinburgh
Boat name: Excel Chalanger
Make: Highfield 380 Excel
Length: 4m +
Engine: 25 Yamaha 25Suzuki
MMSI: 235919522
Join Date: Oct 2014
Posts: 601
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I've tried to up load pictures but keeps saying upload failed will try when I get home tomorrow
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20 April 2019, 23:18
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#6
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Member
Country: UK - Scotland
Make: Humber Ocean Pro
Length: 3m +
Engine: Yam 200HP
Join Date: Jul 2009
Posts: 999
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What dealer [emoji15][emoji15]
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20 April 2019, 23:29
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#7
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Member
Country: UK - Scotland
Town: Edinburgh
Boat name: Excel Chalanger
Make: Highfield 380 Excel
Length: 4m +
Engine: 25 Yamaha 25Suzuki
MMSI: 235919522
Join Date: Oct 2014
Posts: 601
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The funny thing about it was the throttle handle was in the same position when the outboard struck the rocks about halfway to three quarters on they never put it back to nuatrial so it gave me a good idea how fast they where going but they never even asked if they could trial the boat out ?!?! I'am going to with hold the dealer name until the issue is resolved just in case they are looking at this post and if they are I would like to thank them for the wonderful service [emoji23][emoji23][emoji23]
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21 April 2019, 07:34
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#8
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Member
Country: UK - Scotland
Town: Aberdeenshire
Boat name: Sula
Make: Ribcraft 4.8m
Length: 4m +
Engine: Tohatsu 70hp + aux
MMSI: 235087213
Join Date: Jun 2007
Posts: 4,649
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Accidents happen. I'm sure the dealer will resolve. They'll have liability insurance for this very thing. If it was an aluminium propeller, then it will have taken the full impact. Different story if it had been stainless steel. Hopefully the skeg is okay.
Regards pictures, they might be too big memory wise. Use some of the free online services to reduce size and try re-uploading.
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Is that with or without VAT?
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21 April 2019, 09:44
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#9
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Member
Country: UK - Wales
Town: Cardiff
Length: no boat
Join Date: Aug 2014
Posts: 2,018
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Email them to yourself works well to compress images (just delete from sent items afterwards)
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21 April 2019, 13:29
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#10
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Member
Country: USA
Town: Connecticut
Make: Zodiac
Length: 6m +
Engine: Undecided
Join Date: Nov 2009
Posts: 777
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If they are reputable i am sure they will make it right.
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22 April 2019, 00:21
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#11
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Member
Country: UK - Channel Islands
Town: Jersey
Boat name: Jazcabel
Make: Ballistic
Length: 7m +
Engine: Petrol 150
Join Date: May 2017
Posts: 354
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Sometimes pics don’t upload from the website version of this.
Instead try the app. Always works for me.
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22 April 2019, 07:54
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#12
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Member
Country: Australia
Town: Dalmeny
Make: zodiac
Length: 5m +
Engine: outboard
Join Date: May 2015
Posts: 1,255
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Is it common practice for dealers in the UK to take outfits out for a run when they've come in for a service. I generally have 4 services per year and none are on the water.
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22 April 2019, 08:43
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#13
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Member
Country: UK - England
Length: 7m +
Join Date: Aug 2009
Posts: 1,619
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Quote:
Originally Posted by jonp
Is it common practice for dealers in the UK to take outfits out for a run when they've come in for a service. I generally have 4 services per year and none are on the water.
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I think so, I know mine has been taken for a short run a few times after a service, actually thinking about it it may have been due to a slight misfire, then it was serviced and new plugs and then tested all ok so not sure.
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22 April 2019, 09:08
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#14
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Member
Country: UK - Scotland
Make: Humber Ocean Pro
Length: 3m +
Engine: Yam 200HP
Join Date: Jul 2009
Posts: 999
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Is that the same engine you had issues with last year not long after it was serviced? If so is it the same dealer? [emoji848]
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22 April 2019, 09:20
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#15
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Member
Country: UK - Scotland
Town: Edinburgh
Boat name: Excel Chalanger
Make: Highfield 380 Excel
Length: 4m +
Engine: 25 Yamaha 25Suzuki
MMSI: 235919522
Join Date: Oct 2014
Posts: 601
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I won't comment while is being dealt with but your not far of
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22 April 2019, 15:00
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#16
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Member
Country: USA
Town: kansas city
Length: 4m +
Join Date: Oct 2017
Posts: 117
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Quote:
Originally Posted by Highland Haggis
I won't comment while is being dealt with but your not far of
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Why make this post at all then?
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22 April 2019, 17:48
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#17
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Member
Country: UK - England
Town: Lancaster
Boat name: Sisu
Make: Brig
Length: 5m +
Engine: Suzuki DF50
MMSI: 235912526
Join Date: Apr 2018
Posts: 260
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That’s not great! I would expect the dealer to put everything back to the way it should be and offer some discount too for the inconvenience.
Let us know how you get on.
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22 April 2019, 22:48
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#18
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Member
Country: UK - England
Town: Colchester
Length: 5m +
Join Date: Sep 2016
Posts: 3,127
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For these small engines doing the servicing yourself is very easy
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23 April 2019, 08:45
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#19
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RIBnet admin team
Country: UK - Scotland
Boat name: imposter
Make: FunYak
Length: 3m +
Engine: Tohatsu 30HP
MMSI: 235089819
Join Date: Sep 2005
Posts: 11,627
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Quote:
Originally Posted by Bigplumbs
For these small engines doing the servicing yourself is very easy
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I’m sure the OP finds that advice very useful! I’ve mostly serviced mine myself but occasionally outsourced it, especially if I wanted something else at the same time.
Quote:
Originally Posted by jonp
Is it common practice for dealers in the UK to take outfits out for a run when they've come in for a service. I generally have 4 services per year and none are on the water.
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I don’t think it is normal - but as the OP said he wasn’t just having it serviced:
Quote:
Originally Posted by Highland Haggis
I put my boat for service & to have a few modifications done
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23 April 2019, 09:02
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#20
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Member
Country: UK - Scotland
Town: Edinburgh
Boat name: Excel Chalanger
Make: Highfield 380 Excel
Length: 4m +
Engine: 25 Yamaha 25Suzuki
MMSI: 235919522
Join Date: Oct 2014
Posts: 601
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just to clarify a few things that outboard was been serviced but there was modifications being done to the boat as well the dealer was under strict instructions to notify me when they were starting the modifications and when the modifications have been completed to allow me time to get down there to see the modifications before it was sea trialled the dealer fail to notify me on both events so the damage done to the engine when they tried it without my knowledge
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