Originally Posted by Limey Linda
Please feel free to PM me all the relevant info. and I will follow up for you.
Thanks. Any help would be good right now.
I ordered from
41 Knollwood Drive
San Rafael, CA 94901
Pre-sale service was great. We exchanged half a dozen emails between 2 and 11 March, and I placed the order on 12 March.
I sent $726.20 via PayPal for their invoice # P1141. Matthew responded saying that he had received the payment and to allow "four to six weeks for delivery".
I sent follow up emails asking for an update on:
On 11 May I finally got a reply which said "Im sorry for not being in touch with you, but I have been overwhelmed with things lately. But dont worry
you have not been forgotten. Your order is just about to go into producton and will be ready for shipping in approximately two weeks."
I sent another follow up email asking for an update on 5 June
On 7 June jyasaki got hold of Matthew by phone for me, and was told that they had staff problems and estimated "about 3 more weeks".
I sent yet another follow up email asking for an update on 10 July
On 17 July I emailed notice that unless I had confirmation that the order had been shipped within 7 days I would be requesting a refund
On 25 July I emailed requesting a refund.
On 30 July I sent the same email from a different address in case he has blacklisted rib.net
I have also phoned on four occasions over the last few months but just got voicemail. I left my details each time but got no response.
That's the sorry saga. Feel free to make of it what you will!