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Old 10 December 2013, 16:42   #1
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Website feedback

After a fairly rocky start on the forums (I think I have made amends!), I'm wondering if anyone would mind taking a look at the web site I have made to facilitate co-ownership of all things marine. I'd be very grateful for any advice and feedback. We hope to do this "properly" and take care of all the concerns associated with shared ownership. A couple of companies are now starting to work with us but the site can be used with any rib, yours or any new purchase.

Any feedback very welcome and more than gratefully received!

https://indulgeon.com/
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Old 11 December 2013, 03:58   #2
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Morning,

First thoughts
I entered Hows does it work pages- I then found I did not have a "home" page button to exit and maybe I am missing it but is there a charge for web services?
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Old 11 December 2013, 04:19   #3
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Looks OK, but some of the links didnt work - you may want to check them all.

For example the link to "specialist solicitor" on the FAQ page did not work.
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Old 11 December 2013, 05:00   #4
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Hi there. Thanks very very much for your time and efforts!

There is no home button. The idea is just to select the Indulgeon logo to return home. A few web sites do that but I will install a home button as I agree some might not know. Everything on the site is completely free from listing an advert to using the basic specialist management software. We only charge for the advanced features such as the finance and usage tracking. That charge is 2per user per month. More on that here....


The solicitor for example will charge for their services but we don't.

Thanks also for the heads up on the links not working. That sounds like a job for me today!!
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Old 11 December 2013, 05:15   #5
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You may want to make that clear on the site.

If its confusing, unclear or difficult it puts people off. Also, with anything on the internet, if its more than a click away you have lost them.

Also, you need to assume users know nothing, or less than nothing.
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Old 11 December 2013, 06:45   #6
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I think you need to spend alot of time on the site checking every area and with different browsers and use some diagnostic tools to check sppeds etc, it seems rather slow, some links dont work, some links dont take you where they say, one of the videos when played seems like it has two voice dialogues going at the same time.

So it has some teething problems in a nutshell.
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Old 11 December 2013, 18:03   #7
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Thanks very much again for your feedback. I really appreciate you guys taking the time to have a look. I have taken on board your feedback and will strive to continue to improve the site. It is a huge and very complex site with quite powerful capabilities to be able to be a marketplace and management tool and information resource for co-ownership (as well as forums etc). It's taken quite some time to get into it's current format. We will continue to improve it and this feedback is invaluable. We are currently supplying Lasham Gliding Society (Largest gliding club in the world apparently!) with our management software to run their gliders so I can assure that it all functions and does what it says. The aesthetics do however need tidying up it seems!

If anyone has any feedback on the concept and how we can improve how we are getting the message across about what we do, I would be very grateful to hear it.
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Old 11 December 2013, 19:48   #8
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Seems to me you keep trying to promote the site in these posts. As to improving the site, i will be very candid, if i were looking for the service your offering and had a look at your site i would go elsewhere. The experience is bad in a nutshell, it doesnt just need improvement it needs a lot of improvement. In my previous post i was holdimg back as to not to offend.

Still not tryimg to offend, if your idea is going to work its gotta be a great site, it has to be quick to use and easy to navigate.
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Old 12 December 2013, 02:29   #9
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I'm sorry you feel I am just promoting the site. My intention was to use the wealth of experience and knowledge on these forums to get some "candid" feedback. I genuinely accept your feedback and thank you for being so honest. It is exactly what I hoped to achieve and need to hear. Reception has been erm... rocky thou with accusations of shameless promotion so I'll pipe down. Thanks for your time everyone.
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Old 12 December 2013, 03:40   #10
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Quote:
Originally Posted by bigjarv View Post
I'm sorry you feel I am just promoting the site. My intention was to use the wealth of experience and knowledge on these forums to get some "candid" feedback. I genuinely accept your feedback and thank you for being so honest. It is exactly what I hoped to achieve and need to hear. Reception has been erm... rocky thou with accusations of shameless promotion so I'll pipe down. Thanks for your time everyone.
Dont pipedown just for me, candid feedback is all good, I am happy to look at your site from time to time and give feedback as you improve it, and many people would be interested in how the business idea progresses, maybe we just need not hear the promoting angle so much but for one I would be interested in the progress as its an interesting angle to boat ownership. Probably interested in success and failure stories in equal measure, the angles and pitfalls.
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