Reply
 
Thread Tools Search this Thread
 
Old 01 August 2013, 08:59   #1
Member
 
Country: UK - England
Length: 4m +
Engine: 50HP Tohatsu TLDI
Join Date: Apr 2012
Posts: 128
Warranty and Going Abroad???...

Hi there,

Hope this is in the correct section!

I have a question about warranty and going abroad.

My rib is now in Spain (it was bought brand new in the UK a year ago) and the Tohatsu 50HP outboard is now due a service. It is hard to get to the nearest Tohatsu dealer out there and also they charge a bomb compared to smaller local marine companies. What I want to know is, does my Tohatsu outboard have to be serviced at a main dealer to keep its warranty or can it be serviced by any marine company as long as they use OEM parts and service it to the book/schedule? I know with cars in the UK this is the case, that you can use none dealers without effecting your warranty! Is it the same in the boating world and in Europe?

Many thanks,

James.
__________________

__________________
J@mes is offline   Reply With Quote
Old 02 August 2013, 06:41   #2
Member
 
Country: UK - England
Length: 4m +
Engine: 50HP Tohatsu TLDI
Join Date: Apr 2012
Posts: 128
Bump!
__________________

__________________
J@mes is offline   Reply With Quote
Old 03 August 2013, 01:52   #3
Member
 
Country: UK - England
Boat name: Seashell
Make: Redbay
Length: 7m +
Engine: Inboard diesel
Join Date: Jan 2004
Posts: 5,263
No idea I'm afraid. I would suggest calling the dealer you bought it from.
__________________
Tim M is offline   Reply With Quote
Old 03 August 2013, 13:43   #4
RIBnet admin team
 
Poly's Avatar
 
Country: UK - Scotland
Boat name: imposter
Make: FunYak
Length: 3m +
Engine: 2 stroke YAM 20 HP
MMSI: 235089819
Join Date: Sep 2005
Posts: 10,114
J@mes - the normal position is warranty is only maintained by approved dealer. However as you say with cars the OFT ruling has declared this unfair, and any competent garage can do it. There is no definite position on whether that could extend to other similar arrangements such as boat engines but common sense would suggest it should. However unless you are a lawyer (assume not if asking here) or rich and willing to prove a point then you may not be willing to run the risk. I'm not sure that an outboard service will be ENOUGH much more (if both are using the same parts) to justify the risk. You could write to the OFT and ask but OFT opinion may be of little relevance overseas. You may want to check the engine doesn't need to come back to UK for warranty work anyway.
__________________
Poly is offline   Reply With Quote
Old 04 August 2013, 11:58   #5
Member
 
Country: UK - England
Length: 4m +
Engine: 50HP Tohatsu TLDI
Join Date: Apr 2012
Posts: 128
Thanks for the reply guys. I did ask the dealer I bought it from from day one and they said it has to be serviced at authorised dealers only, but then they would say that! As we know this is totally unfair and as with cars is no longer the case!

I thought I would ask on here to see the situation for servicing/warranty for outboards was the same as with cars. I guess from the lack of response (despite the high number of views!) most people have no idea.

I have a friend in Spain who works for a marine company who service big boats and is happy to help me out, so I will get a quote from him to come to me and service my outboard, and I will also get a quote from the Tohatsu dealer who are very expensive, they charged me 120 (105) to come to me and do a simple gear oil change (took 20mins) after I had done the 10 hour run in period! They also quoted me 235 (205) for an OEM Tohatsu 11 x 15 prop, when its 150 here (33% more).

Guess I will make up my mind once I have both quotes!
__________________
J@mes is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:16.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.