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Old 29 June 2006, 16:27   #11
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Country: UK - England
Town: Bridlington, E Yorks
Boat name: Stormchild
Make: Ribquest 5.8
Length: 6m +
Engine: Suzuki DF115TUL
MMSI: 235030489
Join Date: May 2006
Posts: 83
I have confirmation from Ribquest. The damaged consul is to be replaced by their new commercial spec GRP consul, which is to be bespoke made & done at no cost to me. The parts are on order and Ribquest have assured me of communication week commencing Monday 03/07 re approx timescales. Looks like its going to be a months job or there abouts, having took it in on friday 16/06.
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Old 16 July 2006, 16:26   #12
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Country: UK - England
Town: Bridlington, E Yorks
Boat name: Stormchild
Make: Ribquest 5.8
Length: 6m +
Engine: Suzuki DF115TUL
MMSI: 235030489
Join Date: May 2006
Posts: 83
Collection date - Friday 21st July

All,

I pick up my refurb'ed boat this Friday.

Ribquest as agreed have replaced the damaged consul with a free upgrade to their new GRP commercial unit, replacing the 2 portable tanks with a 70 litre under consul unit & corresponding gadgets - all in time for our planned trip to Scotland for a week on Friday night.

On reviewing the damage, Ribquest made an early decision to provide the free upgrade & have kept me informed about developments to the boat - a white consul wasnt available as a stock item and one had to be made bespoke for me, so despite some things being beyond their control, they have managed to complete the work in time for our plans.

Thumbs up for Ribquest !

I'll post comments & pic's on our return..........
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Old 03 August 2006, 16:20   #13
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Country: UK - England
Town: Bridlington, E Yorks
Boat name: Stormchild
Make: Ribquest 5.8
Length: 6m +
Engine: Suzuki DF115TUL
MMSI: 235030489
Join Date: May 2006
Posts: 83
Thumbs up for ribquest !

Got back from our week in Scotland on saturday 29th July - excellent week - did 106.2 nautical miles on the GPS on the Tuesday with a run out from Loch Sunart round mull, ulva, & down to Staffa, then back to Gewart for a spot of lunch, called into Calgary bay on the run back, then back to the campsite @ resipole. In excellent weather, calm sea's and amazing scenery.......

My boat performed excellently throughout. The new consul is a significant improvementto the boat, I ve had the opportunity to really check the boat out and put it through its paces and I have to say Ribquest have done me proud. The boat was ready for collection on friday 21st - when they said it would be and there were no issues at all.

All in all - an unfortunate turn of events, - but I have to say - very, very good customer service from ribquest - Any niggling doubts I had, have well and truly been put to rest. Nice one ribquest !
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Old 03 August 2006, 16:27   #14
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Country: Other
Town: Stanley, Falkland Is
Boat name: Seawolf
Make: Osprey Vipermax 5.8
Length: 5m +
Engine: Etec 150
Join Date: Mar 2006
Posts: 3,688
Good to hear that the saga ended so well
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Old 03 August 2006, 17:26   #15
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Country: UK - England
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Posts: 414
Quote:
Originally Posted by Stormchild
All in all - an unfortunate turn of events, - but I have to say - very, very good customer service from ribquest - Any niggling doubts I had, have well and truly been put to rest. Nice one ribquest !

Excellent news - good to hear of nice customer service. I'm sure that you've let them know that you are pleased as well. I know what its like in our line of work - we normally only hear from customers when things go wrong!!

Any chance of some photos of the upgraded console - I'm sure we'd all like to be a bit nosey

Andrew
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Old 06 August 2006, 04:33   #16
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Country: UK - England
Town: Bridlington, E Yorks
Boat name: Stormchild
Make: Ribquest 5.8
Length: 6m +
Engine: Suzuki DF115TUL
MMSI: 235030489
Join Date: May 2006
Posts: 83
Photo's on the way.......

I was helping a yottie on the visitors pontoon @ Arisaig - the wind was holding him on portside, to cut a long story short, I gave his bows a shove off and the steps I was holding onto werent secure, I took a dip in the drink - Not a problem and i was wearing my wetsuit and bouyancy aid - i was also wearing a bum bag with the camera in and its not working now. Need to wait for my chum to come back to use his card reader to get the photo's.

On the down side, on a good day the boat topped out @ 39 knots with the old screen & consul, with the bigger screen / windshield & wider consul I'm maxing out @ 37, but then 2 kots is nothing to worry about compared with the improvements made to the boat.
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Old 06 August 2006, 05:14   #17
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Country: UK - England
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Posts: 414
Re: Photos on the way ...

Great ... thanks for that. Sorry to hear about the "swim" though . Is the camera a total write off?

What do you reckon the loss of top speed is though - extra weight or greater wind resistance from larger area?

Cheers
Andrew
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Old 08 August 2006, 22:51   #18
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Country: UK - England
Town: Bridlington, E Yorks
Boat name: Stormchild
Make: Ribquest 5.8
Length: 6m +
Engine: Suzuki DF115TUL
MMSI: 235030489
Join Date: May 2006
Posts: 83
The original consul was smaller and definately weighed less, it also had x2 portable 22 litre cans. The new ones much bigger, probably about twice the weight, its got a 75 litre inboard tanks with all the gubbin's and it's much wider with a larger screen, so I suspect its a combination of the two. Perhaps a bit of a strange way of describing it, but the whole boat feels firmer now.
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Old 17 August 2006, 16:44   #19
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Country: UK - England
Town: Bridlington, E Yorks
Boat name: Stormchild
Make: Ribquest 5.8
Length: 6m +
Engine: Suzuki DF115TUL
MMSI: 235030489
Join Date: May 2006
Posts: 83
Scotland Pic's & new console shown......

Got some pic's now.......
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Old 20 August 2006, 02:19   #20
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Country: UK - England
Town: Bridlington, E Yorks
Boat name: Stormchild
Make: Ribquest 5.8
Length: 6m +
Engine: Suzuki DF115TUL
MMSI: 235030489
Join Date: May 2006
Posts: 83
Finally....I'm over my technophobia?

Scotland pic's - more to follow

Stormchild.
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