Originally Posted by Devon Powerboat
yeah I know what you mean with the after sales, I ordered a boat in november 2005 and was due in january but ended up being a month and a half late which was a real pain as i was setting up a powerboat school. when i did finally get the boat it failed its MCA coding, the transom was too low. so after lots of complaining and having to get solicitors involved they did a temporary job untill Dec 06, where it went back to have the problem solved.
when i took the boat back i was very pleased to hear they were going to replace the boat with a 6.8m and put right all the faults. The boat is now 3 weeks late and im still trying to get them to do what they had agreed to do.
They dont seem to care that my business is being affected by this or be bothered by the way they speak to me now they have their money.
Iíve replied to your latest e-mail but as youíve posted this, Iím also going to reply to your public post as well.
First of all youíve never sent us a solicitorís letter, all of what we have done to solve your issues has been done with the desire to settle your grievances and turn you into a happy customer.
Because of the configuration of having the liferafts at the stern the freeboard was an issue to meet the newer MCA guidelines. To resolve this as a temporary measure we manufactured a transom skirt to get you through the coding and onto the water. We came up with the permanent solution of a GRP motor well; you rejected this as you said it would spoil the look of the boat.
As a final measure to solve the problem our solution was for you to use the boat for the 06 season and then in the winter when you werenít busy, we would upgrade you to the Ribcraft 6.8 free of charge. This would give you increased capacity to dissipate the loading and solve the problem. We have done this at no extra cost to you.
Unfortunately you have had other problems out of our control that havenít helped your season.
The Ultra flex Hydraulic steering had a problem; we leant on the manufactures to arrange a quick replacement to be fitted onsite
The boat was also dropped by the boatyard when being lifted into the water as you were using slings and not lifting eyes as recommended. We had the boat back to survey the gearbox and repair the skeg which gave you more downtime.
At the end of the day we have gone way beyond what most companies would do to insure that you are a satisfied customer. Most companies would have rectified the problems to the minimum of the legal warranty and left it up to you to sue them if you weren't happy.
We decided without quibbling to build you a new boat to completely rectify and solve the transom well issue. We have also arranged collection and delivery of your boat on several occasions at our expense. I don't know of another company in the marine trade that would have been so accommodating.