Spent all day trying to sort this, numerous calls to ofcom, apparently you have to apply for new licence tried that then discovered I had to amend my existing licence (for handheld) then couldn't access my existing, Waste of space jobs worth at Ofcom just kept telling me to reboot my desktop as they where having no issues at there end. Tried reboot, different desktop plus IPhone but no luck! Eventually they admitted problem was there end!!! Rest username and password now it won't accept my MMSI number!! Think that must be because it is still registered to previous owner, going to try again tomorrow .... Doing my head in!!