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Old 24 December 2010, 14:58   #11
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I ordered 4 items last Sunday 19th Dec, got an e-mail yesterday (23rd) to say the goods had been dispatched, I'm offshore Holland at the moment, so not sure if they have arrived or not, but I would have been serverley P off if they had not been in stock after being informed by the website that they were, and would not have used them again.
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Old 25 December 2010, 05:34   #12
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Originally Posted by Trell View Post
I ordered 4 items last Sunday 19th Dec, got an e-mail yesterday (23rd) to say the goods had been dispatched, I'm offshore Holland at the moment, so not sure if they have arrived or not, but I would have been serverley P off if they had not been in stock after being informed by the website that they were, and would not have used them again.
Delivered 24th Christamas Eve !!!
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Old 13 February 2012, 18:49   #13
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Hello

I've just had the same experience myself with Marine Scene:

21/02/2012 Ordered life jacket
31/01/2012 Nothing heard so enquired as to status and told that day "The jacket should be with you early next week."
10/02/2012 Still not arrived
13/02/2012 Still not arrived, no token discount, or minor freebie etc for further delays etc. Due to that and not being kept informed without asking, I cancelled the order. Was just about to order a chart plotter too....

In all fairness, it may be that there was a delay in them getting the life jacket from Crewsaver - but all the same, just being kept informed about the delay would have made me feel far happier to order from them again. If I had been told early on there was a 3 week+ delay or no stock, I would have been fine.

But a happy ending - I've just ordered one from Marine Chandlery - Marine Supplies and Sailing Products for only a few pounds more including a free re-arm kit. They were really helpful and assured me they had the life jacket in stock, so fingers crossed.

Hope this helps

Steve
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Old 17 February 2012, 11:55   #14
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Just a quick update...

Lifejacket arrived today here in Orkney by surface transport, less than 4 days after placing the order. That's good going for here when not by air.

Marine Chandlery - Marine Supplies and Sailing Products will be getting my business again :o)

Best wishes

Steve
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Old 19 February 2012, 11:31   #15
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I've had a similar issue with a certain megastore, first sending out the wrong lifejackets then taking an age to get them returned and now waiting on the proper replacements, and not one apology so far about the whole thing.

Ordered another lifejacket from marine scene arrived in 3days and a follow up email make sure all was ok and by far the best price about for what I ordered.

Living not near the coast doesn't give a lot of choice for physical shopping

Nick
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Old 19 February 2012, 13:54   #16
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Marine scene is our local store Penarth.

I always feel when you go in the shop that your not really welcome. The staff lack basic manners handing over 500+ for a chartplotter and you don't get as much as a Thank You. Just aswell Force 4 is also just down the road, So only go to them as a last resort. I believe the have a distrubution place at Pothcawl.
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Old 19 February 2012, 14:03   #17
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Hello all

I must admit it wasn't as much the delay with Marine Scene, but it being left to me to chase the order each time. Once it didn't come by the second date they gave, a quick apologetic update email would have made such a difference.

While the lady I dealt with was pleasant enough, I did end up with a feeling that they were doing me a favour by selling to me, rather than trying to keep me happy.

The trouble is I think these days for such stores /attitudes is that you generally get such good communication from, eg, Amazon and many eBay sellers, that a 3 week delay with the vendor not taking the initiative to keep you informed really doesn't cut it now.

Prices are so keen now people need to compete on service too.

Anyway, I hope this helps others - have a good week.

Steve
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Old 21 February 2012, 17:01   #18
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Quote:
Originally Posted by Seabay
Marine scene is our local store Penarth.

I always feel when you go in the shop that your not really welcome. The staff lack basic manners handing over 500+ for a chartplotter and you don't get as much as a Thank You. Just aswell Force 4 is also just down the road, So only go to them as a last resort. I believe the have a distrubution place at Pothcawl.
I'd second this. Force 4 exceptionally helpfull, cheerful and make you feel valued, Marine-scene make you feel like you are using up their valuable time and you are an inconvenience to them.

You can guess where I go!

Mike
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Old 22 February 2012, 03:20   #19
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Ive noticed this on numerous occasions with many online retailers, website states as being in stock, you wait and wait and then phone up and they say they are waiting delivery, its very annoying, especially some online retailers who dont even have a phone number available.
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Old 26 February 2012, 11:09   #20
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Went to the Pennarth shop today only to find it was closed and up for rent. Looks like they are concentrating on the Porthcawl base.
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