Originally Posted by Erin
You have my full sympathy. ......with many agonising moments when I wasn't sure I'd ever see my rib again. At least Lencraft had some money to reimburse you and presumably weren't being chased by other creditors. I assume their cheque didn't bounce!
Thanks Erin - and we buy boats for R+R!
You're right I knew at least they weren't sinking financially. On the contrary that may well be the root cause of their customer service issues in my case - too much market share with hitherto limited competition and not enough capacity to service it. Predictably there appears to be little capacity to recover problems - avoidable and otherwise.
The cheque is lodged - they could stop it but it's probably small beer to them if it means they can concentrate on more lucrative work.
BTW the reference to 5 grand is Euros at about 1.5 to a £stg. They could have written a cheque for twice that amount and it wouldn't make up for the hassle or loss of the entire season.