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Old 19 December 2004, 18:53   #1
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Xm Dsc

Hi,

I have an XM DSC VHF that is stuck on Ch 16. Apparently XM offer a 12 month warranty and it is under 12 months old. However the chandlers that sold it have said that I can send it off to the manufacturer for them to fix it if I want, but they will probably wriggle out of any warranty claim as it has been left on the RIB when its been out of the water. It is supposed to be waterproof?

What do you think? Has anyone any experience of XM or other VHF manufacturers and do they honour they warranties even if water has caused the fault?

Thanks

Tony.
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Old 20 December 2004, 02:50   #2
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Length: 6m +
Engine: Mariner 90hp Optimax
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Hi Tony

Welcome to the forum. Hope you are well.

I have an XM with the same problem, they are rubbish for ribs. After sending it back several times to XM Yachting it keeps getting returned to me with a statment "address gone away".
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Old 20 December 2004, 04:44   #3
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Engine: 140 Tohatsu
MMSI: 235022904
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Tony

I have just been through a similar situation with a mobile phone supplier and a bluetooth headset.
I was told by the shop that it was not their problem, and that I should send it back to the manufacturer. This did not seem right so I contacted CAB and Trading Standards and was told that I had a contract with the supplier (shop) and not with the manufacturer, and they have a liability for 5 years not just the 12 months waranty. I eventually was given a replacement and a refund of the price difference as the price had droped since I bought it.

Call your local Trading Standards office and they will talk you through your options and can also send you a very useful information pack to take back to the shop next time you call.

It seems that many retailers are not aware of their obligations to the purchaser, and may be acting out of ignorance.

My advice is to explain what the suppliers responsibilities are. Keep cool, prepare your argument, and leave with a satisfactory result.
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Old 20 December 2004, 05:07   #4
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Mark is dead right

I have had the same problem different product. Your contract is with the supplier not the Manufacturer. If you tell the supplier you are contacting trading standard it usually gets the right response.
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Old 21 December 2004, 05:53   #5
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Hi Tony,

I've never heard of someone moaning about the service they're going to receive before Yes XM's address has changed that's because they've been taken over by Plastimo (Manufacturing) UK and they (Plastimo that is) will deal with XM Warranty enquiries.

Web http://www.plastimo.com/uk/index.php
Tel: 01489 778 850.

Am I good or what??

Mike
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Old 21 December 2004, 14:53   #6
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Next time buy from a marine electronics dealer, chandlers often know little about electronics a proper dealer will have its own equiped workshop and tech man. Easy to say now but may be a lesson for others. Same can apply for internet buys, Save a little now - cost a lot later!
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Old 21 December 2004, 16:46   #7
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Thanks for the replies. I was trying to guage whether or not to bother sending it off for repair. I will see how I get on and let you know.

Thanks again.

Tony.
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Old 22 December 2004, 13:55   #8
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Tony Barber - Tax Planner! If memory serves The chancellor that gave us VAT was called Tony Barber I bloddy well hope it wasn't you!
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Old 23 December 2004, 06:11   #9
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Definitely not me nor any relation. You could say we are on opposite sides of the fence!
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Old 23 December 2004, 13:47   #10
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Good to hear it!
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