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Old 05 August 2008, 15:06   #1
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Icom IC-M31 got water damaged - Where do I stand?? Contact Icom?

Bought an Icom M31 handheld VHF on eBay not so long ago. Got the box, charger, manual etc. etc. everything that should have come with it.

I bought it because it's supposed to be waterproof up to 1m for 30 mins. Working fine, no problems so I go out in the Thundercat on the sea on Saturday. It was windy and a nice swell. We got soaked, water splashing in over the bow and having great fun.

I go to use the VHF and it's dead. I thought it was strange that the battery had gone dead so soon but didn't think much of it. I came home later that evening and took out the battery, and it was soaked. All inside the VHF was wet

I left it dry out until today (3 days) in the hot press and tried to fire it up - nothing, it's a gonner.

My question is, should I contact Icom? This VHF did not fulfill it's purpose and was definately NOT waterproof. All the seals look good, I can see that the water got in from the battery seal, but it wasn't damaged and I always make sure that the battery is locked in before leaving the house. I don't know if it's still under warranty as I don't know exactly how old it is, but surely it's supposed to be WATERPROOF for life, and not just for the warranty period? I wouldn't mind if it had fallen in the water, but it was strapped to my Bouyancy Aid for the whole evening.

Do you think I should get a replacement from Icom? As it clearly was NOT FIT FOR PURPOSE. I'm damn annoyed
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Old 05 August 2008, 16:56   #2
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yes if its faulty you should get a new one , send it back
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Old 05 August 2008, 20:18   #3
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You don't say if the radio was new or secondhand when you bought it. If it's secondhand, I'd take it up with the seller.

I doubt the waterproofness is guaranteed for life. If the radio was registered with ICOM and it's less than 3 years old, then you may be able to get it repaired under warranty. For consumer goods out of warranty, you have to demostrate that the fault was there from manufacture, not from any subsequent use (or misuse).
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Old 06 August 2008, 03:06   #4
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Do you think I should get a replacement from Icom? As it clearly was NOT FIT FOR PURPOSE. I'm damn annoyed
I would definitely contact Icom as the are nice chaps, they may not replace it but they should know that it failed. Maybe they will ask you to send it in for a post mortem.

Now that you are in the market for a proper waterproof handheld, may I suggest a Standard Horizon HX270? You will not be disappointed a second time!
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Old 06 August 2008, 13:02   #5
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I would definitely contact Icom as the are nice chaps, they may not replace it but they should know that it failed. Maybe they will ask you to send it in for a post mortem.

Now that you are in the market for a proper waterproof handheld, may I suggest a Standard Horizon HX270? You will not be disappointed a second time!
I'm going to post it to Icom with a letter asking can they find out why it failed and expressing my disappointment that it failed I'll mention that I explained on a few internet forums (which I have) what had happened the VHF and that people recommended I contact them... Will hopefuly get it off in the post tomorrow
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Old 06 August 2008, 17:30   #6
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You don't say if the radio was new or secondhand when you bought it. If it's secondhand, I'd take it up with the seller.
Was it sealed in the manufacturers packaging? If not your problem is with the seller not ICOM. Use Ebay and you takes your chances. Best of luck.
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Old 07 August 2008, 01:29   #7
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Use Ebay and you takes your chances. Best of luck.
That is certainly true, but I still suspect that the chaps at Icom would rather know. As an example, there is a slight chance that it might not be genuine.
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Old 07 August 2008, 11:17   #8
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I've a letter written which will be posted (with teh VHF) tomorrow.

It's a genuine unit alright - Receipt / Warranty Card / Box (Meaningless possibly I know) etc. came with it - I didn't buy it from a dodgy Hong Kong seller, I bought it from a guy in the UK who used it as a spare (As did I and it worked perfect until it got splashed)
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Old 09 August 2008, 16:44   #9
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I have one bought direct from dealer and and icom are a PIECE OF SHIT.
The unit went faulty 10 months after purchase and Icom did not want to know as I didn't register it in time. They charged me as I hadn't registered and ever since the squelch hasn't worked. I will NEVER buy an Icom or associated product again as their after sales is not worth a piece of wet cardboard.

I know I am biased BUT since Icom don't think their customers are worth looking after why should I give them my hard earned cash. I originally went with them because they had a good rep but will never give them another penny. I will buy something else relaible next tme.

Unfortunatley your problem sounds exactly like mine was. My advice is to ditch it and go with a manufacturer who supports their customers.


Rant over.

Ian
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Old 11 August 2008, 08:08   #10
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Hi Ian,
I have posted this query on 3 Internet forums (2 UK ones, 1 Irish). In my letter to ICOM I have linked to these forums and have informed them that I, and hundreds of other boat users are eagerly waiting their resopnse

I didn't demand anything, just a polite letter asking if they could 'investigate' why my VHF took in water (looks like a bad battery seal). I had nothing to lose by posting the item to them as it's dead anyhow.

If they don't reply ot reply with a 'too bad' then i'm not going to cry over it, but LOTS of people will know how I was treated, and as you say, it would put me off buying any Icom products in the future
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