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Old 13 January 2009, 08:50   #31
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Yup I reckon i'm going to go down the Std Horizon route (thanks to feedback from here on their products)

My gripe with the ICOM product was that it is ADVERTISED as waterproof yet failed and could have left me stuck should I have needed to use it for communication. The bigger sickener was that the damn thing didn't even get immersed, only 'splashed' with salt water when I was driving a Thundercat.

ICOM said a seal had failed, yet when I removed the battery (where they claim it had failed) the seal LOOKED fine, which leads me to suspect the gasket/seal wasn't thick enough in the first place.

Anyhow, i'm simply moving manufacturers and won't be buying ICOM products in the future - They probably read this thread and laugh at me as i'm only 1 person but as someone who runs a small business (aswell as trying to manage full time education) I know how important my customers are to me and know how damaging feedback could potentially be - I guess ICOM are too big for this and don't care about the little people
If they are smart they will realise thats its mostly us ' little people' that buy their gear ( or not from now on). Given the whole 'downturn' thingy its dangerous for any company not to be 100% on its game. There will usually be someone to pick up thier lost business - in this case Std Hor !
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Old 13 January 2009, 09:11   #32
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Originally Posted by Blackroady View Post
If they are smart they will realise thats its mostly us ' little people' that buy their gear ( or not from now on). Given the whole 'downturn' thingy its dangerous for any company not to be 100% on its game. There will usually be someone to pick up thier lost business - in this case Std Hor !
I e-mailed them offering to pay for the parts (which were pittence) and of course the return postage, but no good

It's a case of LESSON LEARNED for me. I may be only one person, but this one person won't be buying an Icom product again
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Old 13 January 2009, 09:17   #33
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These guys seem to be abou the best prices I could find for replacements if its any use .

http://www.redcar-fish.co.uk/subcat....egory=Handheld
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Old 13 January 2009, 09:18   #34
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Originally Posted by alt View Post
Yup I reckon i'm going to go down the Std Horizon route (thanks to feedback from here on their products)

My gripe with the ICOM product was that it is ADVERTISED as waterproof yet failed and could have left me stuck should I have needed to use it for communication. The bigger sickener was that the damn thing didn't even get immersed, only 'splashed' with salt water when I was driving a Thundercat.

ICOM said a seal had failed, yet when I removed the battery (where they claim it had failed) the seal LOOKED fine, which leads me to suspect the gasket/seal wasn't thick enough in the first place.

Anyhow, i'm simply moving manufacturers and won't be buying ICOM products in the future - They probably read this thread and laugh at me as i'm only 1 person but as someone who runs a small business (aswell as trying to manage full time education) I know how important my customers are to me and know how damaging feedback could potentially be - I guess ICOM are too big for this and don't care about the little people
Yes, how dare a second hand product of indeterminate age fail without them fixing it for free.

I recently had to send my M421 back to Icom as it had malfunctioned. The unit was bought less than 3 years ago-but not by me and it wasn't registered with proof of purchase when sold to the original owner.I had to pay for it to be fixed as it was manufactured over 3 years ago even though the purchase date was less than 3 years ago.

How dare Icom not have a crystal ball that tells them when it was sold by the bulk purchasing chandler it came from?

In fact, how dare they charge me a fraction of the cost of replacement for their engineers time in sorting it out?

Grow up Alt. If you want a full warranty, buy a new product and register it with proof of purchase instead of ranting when you don't get your way when a cheapy goes wrong.
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Old 13 January 2009, 09:31   #35
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Alt - I imagine it was sent back to them with a "fix this or i'll slag you off on RIBnet" type letter too - which is very unlikely to be successful.
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Old 13 January 2009, 09:33   #36
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Alt - I imagine it was sent back to them with a "fix this or i'll slag you off on RIBnet" type letter too - which is very unlikely to be successful.
Nope, I have a copy of the letter somewhere if I can find it i'll upload it. It was a letter asking if they could tell me why my waterproof VHF failed.

Their simple reply was a quote to fix it saying that a seal didn't do it's job and a description of what needed to be replaced.
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Old 13 January 2009, 09:34   #37
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Originally Posted by Nos4r2 View Post
Yes, how dare a second hand product of indeterminate age fail without them fixing it for free.

I recently had to send my M421 back to Icom as it had malfunctioned. The unit was bought less than 3 years ago-but not by me and it wasn't registered with proof of purchase when sold to the original owner.I had to pay for it to be fixed as it was manufactured over 3 years ago even though the purchase date was less than 3 years ago.

How dare Icom not have a crystal ball that tells them when it was sold by the bulk purchasing chandler it came from?

In fact, how dare they charge me a fraction of the cost of replacement for their engineers time in sorting it out?

Grow up Alt. If you want a full warranty, buy a new product and register it with proof of purchase instead of ranting when you don't get your way when a cheapy goes wrong.
How dare me expect a product to live up to the manufacturers claims
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Old 13 January 2009, 09:37   #38
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Originally Posted by Blackroady View Post
These guys seem to be abou the best prices I could find for replacements if its any use .

http://www.redcar-fish.co.uk/subcat....egory=Handheld
Yup spotted that link in the other thread - Thanks
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Old 13 January 2009, 09:38   #39
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Quote:
Originally Posted by Nos4r2 View Post
Yes, how dare a second hand product of indeterminate age fail without them fixing it for free.

I recently had to send my M421 back to Icom as it had malfunctioned. The unit was bought less than 3 years ago-but not by me and it wasn't registered with proof of purchase when sold to the original owner.I had to pay for it to be fixed as it was manufactured over 3 years ago even though the purchase date was less than 3 years ago.

How dare Icom not have a crystal ball that tells them when it was sold by the bulk purchasing chandler it came from?

In fact, how dare they charge me a fraction of the cost of replacement for their engineers time in sorting it out?

Grow up Alt. If you want a full warranty, buy a new product and register it with proof of purchase instead of ranting when you don't get your way when a cheapy goes wrong.
Agree its not down to ICOM to fix products purchased second hand etc. If you by a car & it packs up out of warranty you cant epect to take it back to the dealer saying ' it failed, please fix it for free', but always assumed it was 3 years from purchase ( like cars etc ) , not manufacture . These things could sit on a shelf in a dealer for 8 months then be sold - 3 years can easily become 18 months in this case .
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Old 13 January 2009, 09:41   #40
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Agree its not down to ICOM to fix products purchased second hand etc. If you by a car & it packs up out of warranty you cant epect to take it back to the dealer saying ' it failed, please fix it for free', but always assumed it was 3 years from purchase ( like cars etc ) , not manufacture . These things could sit on a shelf in a dealer for 8 months then be sold - 3 years can easily become 18 months in this case .
Agreed-but if you don't register it with proof of purchase date, there's no other date they can work from.
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