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Old 23 February 2011, 05:38   #1
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Failed Hella Naviled Nav light

Just wondering if anyone has any experience of Hella Marine as a company. Do they offer the same outstanding customer service that Garmin do, for example.

My 3 yr old starboard Nav light has failed, or at least two of the three LED's inside have packed up. It's a totally sealed unit so there's nothing I can do except get a replacement. The paperwork which came with the light states that it is warranted against defects etc, and to contact my supplier for further detail. I did, but they are saying it is only covered for 12 months. I was wondering if there was any way to circumvent the supplier (EC Smith via a local chandler) in the hope that dealing direct with Hella might elicit a better response. Any thoughts?
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Old 23 February 2011, 05:48   #2
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I have always found them very good, try an email vie their site www.hellamarine.com

Edit: If you do need a replacement they are about 60 squids.
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Old 23 February 2011, 06:04   #3
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I've wondered about LED Nav lights. I have had very mixed experiences with LED lights/torches in general use. Some last well but others start to fail when they are at very low hours. A RIB installation must be among the harshest there is. Still, Hella should be good kit and hopefully they will come to some arrangement with you.

One concern I've had re LED nav lights is that there's very little I could do if they fail at sea. At least with the incandescent units, it's simple to cobble together a repair...
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Old 23 February 2011, 06:08   #4
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I have Hella 2Nm P&S on the 'Os Spray. In terms of peformance, I like 'em. As for longevity? My boat rarely sees outdoors, so not a fair test.
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Old 23 February 2011, 06:19   #5
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Quote:
Originally Posted by Mollers View Post
In terms of peformance, I like 'em
Me too, they're very pretty in the right light
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Old 23 February 2011, 07:34   #6
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I chose them principally because they were completely sealed units, and I know that Hella have a good reputation in the automotive market. I've had problems in the past with corroded contacts in the old types, and I would never bother with the aftermarket LED clusters to fit into bulb types. LED and sealed seemed the way to go.

£60 . I paid £40 for mine 3 years ago.

Quote:
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I have had very mixed experiences with LED lights/torches in general use. Some last well but others start to fail when they are at very low hours.
I use a LED Lenser torch for work (surveying) and it is fantastic, probably the best torch I've ever owned taking size and performance into account. Expensive, but so bright and economic run.
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Old 23 February 2011, 10:54   #7
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Just had a reply from Hella Marine. They will be sending me a new set gratis . Sterling service I say, up with the likes of Garmin.
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Old 23 February 2011, 10:56   #8
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Result

Was that via the hellamarine.com contact form?
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Old 23 February 2011, 11:35   #9
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Yep
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Old 23 February 2011, 11:47   #10
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We have had those Hella LED´s navigation lights for three years on our lifeboat Stefnir and they are still good as new and they have gone through serious of seas and conditions..... we change them as the navigational lights that came with the RIB was blowing bulbs regularly.

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