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Old 20 July 2018, 06:18   #1
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Country: UK - England
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Excellent customer service from Garmin.

The sd card lid on my 7 year old GPS had broke off so I rang Garmin to see about getting it fixed and I was given a repair number and told to send it off also that it would be free of charge , I thought that can't be bad at all . I didn't hear anything for a good week so I sent an email to see if they had received it and I got a reply back saying that they hadn't and have I got proof of postage so I emailed a pic of my receipt.

They apologised and said that it must have got lost somewhere in the repairs department..... but would I except an upgraded model. I didn't say no

I waited a week for it to arrive and nothing so I sent an email to them and was told that it hadn't been dispatched due to lack of communication and apologised profusely.

Anyway this morning a lovely reconditioned unit ( which looks like new ) arrived this morning and I was also given a code for 50% discount on any map upgrades. All this for free.

Thank you Garmin

I tried to post a couple of pics but it keeps saying upload failed for some reason. I will try again later.
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Old 20 July 2018, 06:39   #2
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had the same with garmin great to deal with and recently by lowrance had my chartplotter replaced for a newer model FOC bearing in mind it was just out of warranty cant beat that great customer service from both.
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Old 20 July 2018, 09:30   #3
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I bought 2 years ago a new 1022xsv for my RIB to replace a smaller 7 inch plotter .
First trip at the worse place between the Channel Islands black screen .
For the rest of the trip the plotter was dead .
I was lucky enough to travel in a group to avoid damage to the boat.
Garmin replaced the plotter with a new one .
Next time in May in Easdale the plotter lost memory and the screen was frozen .
A restart made it work again but fuel data were still lost .
Dealer recommended me to install the latest firmware .
Done that .
After the plotter did not recognise the through Hull sensor anymore ..
Plotter went again back to Garmin .
Since 4 weeks no reply yet ..
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Old 20 July 2018, 12:43   #4
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Country: UK - England
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Quote:
Originally Posted by Bushrider View Post
I bought 2 years ago a new 1022xsv for my RIB to replace a smaller 7 inch plotter .
First trip at the worse place between the Channel Islands black screen .
For the rest of the trip the plotter was dead .
I was lucky enough to travel in a group to avoid damage to the boat.
Garmin replaced the plotter with a new one .
Next time in May in Easdale the plotter lost memory and the screen was frozen .
A restart made it work again but fuel data were still lost .
Dealer recommended me to install the latest firmware .
Done that .
After the plotter did not recognise the through Hull sensor anymore ..
Plotter went again back to Garmin .
Since 4 weeks no reply yet ..
Chase them just in case
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Old 20 July 2018, 12:48   #5
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Country: UK - England
Town: Ashton-under-Lyne Lancs
Boat name: IMOGEN
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Always better to communicate by email then it's recorded. This is the second time I have dealt with Garmin and the outcome has always been more than positive.
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Old 20 July 2018, 14:43   #6
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I just wish I could get them to answer the phone! Trying to ask transducer question re my thread and first time ringing no answer, second time in que, wait time 22-32 minutes. Seriously? ��
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Old 20 July 2018, 15:19   #7
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Country: UK - England
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I had the same problem going the phone route. But my emails were answered within the hour.
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Old 23 July 2018, 16:12   #8
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Thanks Kerny - I will try that.

Cheers,

Paul
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Old 24 July 2018, 06:02   #9
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Great result Steve...as I always say when one comes MY way.
....Couldn't happen to a nicer Bloke!!
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