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Old 14 March 2006, 11:47   #1
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Vote for the worst customer service ever

Here is your chance to vote for the biggest rip off company and worst customers service ever, while warning others not to make the same mistake as you have.

The company I stupidly registered my domain name with 6 years ago, trades under the following names

Business Serve PLC,
Legend Internet,
Designer Servers,
KB Media,
Vital ISP,
DomainnamesGb,
Pipemedia and
Legend Communications plc

Intrestingly it does not matter which department of which of their five advertised regional offices I call I seem to end up talking to a guy in support who has a fairly standard answer- "It will be fixed tommorrow."

I could rant on here for hours but I have plenty other forums and chat rooms to warn.
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Old 14 March 2006, 12:06   #2
DJL
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Doug, have you tried transferring the domain to another registrar?
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Old 14 March 2006, 12:52   #3
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Transfer

Yes transferred hosting 2 yrs ago to a company called Compila following reccomendation from another forum member. Compila have been fantastic, I could not ask for a better service.

I decided at the time to leave the registration with the old company until it was nearly up.

Wrote to them and emailed them twice in the last month as did Compila to hand over reg to the new company, they ignore all contact, then reg runs out.

Unfortunatly you can not pass over registration of an expired domain name so I had no choice but to pay registration to the company I did not deal with.

I pay the fee then they do not re connect, keep saying it will be fixed topmmorrow. Currently have no email and no website up and no one at legend interested in helping fix the problem at their end. From what Compila tell me its should take one click of a mouse by legend to fix it.

The reason I left in the first place was long down time, hundreds of lost email and lack of interest by the company at fault- at that time business serve PLC.
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Old 14 March 2006, 12:54   #4
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Welcome to the world of VISPs (Virtual, Internet, Service, Providers)

One internet provider with several resellers all selling the exact same package re-branded.

Steer clear of VISPs in my book - the resellers have no expertise at all - and the service provider is nearly always understaffed and under resourced.

I have had all my websites registered and hosted by www.supanames.com - they are first class and I have had only a couple of issues over the years all of which have been sorted out.
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Old 14 March 2006, 13:37   #5
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While we are at it - to keep it a bit nautical - how about Mailspeed - ironic sort of name if there ever was one!!!

Have bought loads of stuff off Ebay and never a problem - is it too much to expect a similar service of a well established British chandlery?

Only ordered a few things - say about 250 in total - stuff started coming through in dribs and drabs - apparently they then decide to charge it toi your card when despatched instead of getting just one bill you end up with loads. it must cost them a fortune in postage costs - sending stuff one item at a time - what a way to run a business.

When a woman there phoned me I asked her why their website didn't say if items were in stock or not - she got quite stroppy with me and said they had far too many products to do that!!! Argos seem to manage!!!
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Old 14 March 2006, 14:04   #6
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I agree - I used to buy stuff from Force4 and their mail order is a shambles as well - stuff takes ages to come - no communication - its all wrong when it gets there - etc...

I must admit they do sort everything out in the end but I strongly recommend giving them a wide berth if you are in a hurry for something.
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Old 14 March 2006, 14:42   #7
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Dales Mitsubishi, Summercourt, Cornwall. Had a leaky bleed off rail on my L200. Rang them on Friday to check availability, Nick in parts said that he could get one for Monday. Thought OK, 3 days off the road was no big deal, so chucked the old rail in the bin. Monday came and went with no call from them, rang them this pm to be told that they are now expecting it on the 27th!!! No apology or kiss my a****.
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Old 14 March 2006, 14:57   #8
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Quote:
Originally Posted by Alice
Dales Mitsubishi, Summercourt, Cornwall. Had a leaky bleed off rail on my L200. Rang them on Friday to check availability, Nick in parts said that he could get one for Monday. Thought OK, 3 days off the road was no big deal, so chucked the old rail in the bin. Monday came and went with no call from them, rang them this pm to be told that they are now expecting it on the 27th!!! No apology or kiss my a****.
They are the reason I now drive a Toyota and not a Mitsubishi.Will never use them again!
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Old 14 March 2006, 15:06   #9
Now back to being Mollers!
 
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Quote:
Originally Posted by randski
They are the reason I now drive a Toyota and not a Mitsubishi.Will never use them again!
Are Parklife at Carland Cross any good? Don't you find it a bit of a struggle pulling the Rib behind the Yaris?
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Old 14 March 2006, 16:07   #10
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DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS don't ever buy anything in DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS DIXONS.

What an absolute shower of sh*t they really are.
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