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Old 23 February 2013, 18:39   #11
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I had the exact same scenario Tony, after a "brief & frank" exchange of emails:-

Good Afternoon

RE: 544855156

Thank you for your query regarding the above invoice.

We can confirm that we have now completed our investigations and are pleased to advise that a full credit of 20.00 has been raised, leaving this invoice with a zero balance.

If you have any further queries, please do not hesitate to contact us.

Yours sincerely
Shayne Freeman
FedEx Customer Relations UK & Ireland ================================================== ================
This email is added to this query because it references this Query Number in the subject.
================================================== =====================
Reply Ids : <201210121253.q9CCremY024262@prh00393.prod.fedex.co m>
Sent : 10/12/2012 3:05:51 PM
Received : 10/12/2012 3:06:03 PM
To : INVHELP@fedex.com
Subject : RE: Query 02956070
Reply To :

I am confused, if you need 20 to cover your expenses, what was the $29 for that you charged the sender? You appear to be charging twice for the same service. When I sent the original package via Royal Mail, the cost was 12.68 total. No hidden charges.

-----Original Message-----
From: INVHELP@fedex.com [mailto:INVHELP@fedex.com]
Sent: 12 October 2012 13:54
To:
Subject: Query 02956070

David

Reference Invoice 5-448-55156

Thank you for your e-mail.

This charge is only to cover our expenses.

If we had not cleared this on your behalf you would have to pay a broker to do it which would delay the delivery and cost you more.

I trust this explains the charge and we look forward to receiving payment.

Regards

Cliff Fletcher


================================================== =================
From :
Sent : 10/12/2012 1:56:04 PM
Received : 10/12/2012 1:56:14 PM
To : INVHELP@fedex.com
Subject : FW: Query 02956070
Reply To :


Subject: RE: Query 02956070

The original package was sent to the US by Royal Mail international signed for at a cost of 12.68. Fedex charged the sender in the US $29 to return the package, you are now attempting to elicit a further 20 from me as an "Ancilliary Charge" with some vague excuse that your automated system is incapable of handling the package. If the package had been subject to customs duty, you would have no doubt charged a Handling Fee/Ancilliary Charge, probably 20, for collecting the duty. What you are essentially claiming, is that because you didn't have to do any extra work in collecting Customs duty, you want the handling fee anyway, for doing nothing. This Ancilliary Charge appears to be an underhand way to collect that additional fee regardless of whether there is duty to pay or not.
You entered into a contract to deliver, for an agreed fee, a package from the US to the UK. That service has been completed & the contract has been concluded.



-----Original Message-----
From: INVHELP@fedex.com [mailto:INVHELP@fedex.com]
Sent: 12 October 2012 11:34
To:
Subject: Query 0295607

Reference Invoice 5-448-55156

By way of explanation, the amount billed is an ancillary charge and these are raised on entries that require a specialised clearance procedure through HM Revenue & Customs.

You will appreciate that we have an electronic system for completing HM Revenue & Customs entries which affects automatic clearance. However, for return shipments we are obliged to pull them from the auto clear channel and present them separately to Customs. This in turn creates additional time consuming work for our clearance team and these costs are not included in our standard freight charge.

The charges raised for this additional service are specifically billed to the consignee/importer rather than the shipper. The charges remain the responsibility of the consignee/importer as they relate to the importation of the goods through HM Revenue & Customs and as such require confidentiality.

We trust that this helps clarify this matter for you and look forward to receiving your payment in settlement.

Regards

Cliff Fletcher

================================================== =======================
From :
Sent : 10/09/2012 8:41:15 PM
Received : 10/09/2012 8:42:27 PM
To : INVHELP@fedex.com
Subject : invoice 5-448-55156
Reply To :

I received the above invoice today demanding 20. I have no idea what this is for & no mention was made of it when I collected my package from your Sheffield depot. I have tried on 2 occasions to contact you via your premium 08456 No. & after being kept on hold for 20 minutes I was cut off.
I will not be paying the invoice until I receive a satisfactory explanation from yourselves of a, what is it for & b, why you think I am liable for this amount.

Please feel free to contact me either by email or on 07774 ........



David.........

Customer Relations UK & Ireland,
FedEx Express Europe, Middle East, Indian Subcontinent & Africa

Tel GB: 08456 07 08 09
Tel IE: 1-800-535-800
Fax: +44 247 670 2739
Email: invhelp@fedex.com

Customer Relations UK & Ireland,
FedEx Express Europe, Middle East, Indian Subcontinent & Africa

Tel GB: 08456 07 08 09
Tel IE: 1-800-535-800
Fax: +44 247 670 2739
Email: invhelp@fedex.com

Customer Relations UK & Ireland,
FedEx Express Europe, Middle East, Indian Subcontinent & Africa

Tel GB: 08456 07 08 09
Tel IE: 1-800-535-800
Fax: +44 247 670 2739
Email: invhelp@fedex.com
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Old 23 February 2013, 18:42   #12
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Quote:
Originally Posted by tony t View Post
Last month i invested in a Go PRO 3 BLACK unfortunately it would not download the updates needed to work the remote control wifi on the Iphone etc , so after contacting Gopro exchanging emails talking to their helpline they said it must be faulty and if i send it back direct to them they would replace it.
Great 8 days later a new Gopro arrives i download the updates and everything works fine
Step in fedex who then send me a invoice for 20.99 import duty/taxes etc, i tell them that it was purchased in the uk and i have already paid the Vat i email them a copy of my receipt confirming this. today i received a email from fedex telling me

"Whilst no duty or VAT would be due on an item that has been exported, repaired, and returned, the same is not true for replacement items. Whilst duty is generally not charged on replacement items, these items do have VAT levied against them by UK Customs, as they are new imports to the UK. As such, customs have levied these charges correctly, and the invoice is payable as billed".

Regards

My reply was short and to the point "get stuffed"
Do you think i should have worded it better or should i just pay up
PS.
As you are in possesion of the goods & they are demanding money after the fact, tell them to feck orf.
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Old 23 February 2013, 20:10   #13
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Quote:
Originally Posted by tony t View Post
Step in fedex who then send me a invoice for 20.99 import duty/taxes etc,

"Whilst no duty or VAT would be due on an item that has been exported, repaired, and returned, the same is not true for replacement items. Whilst duty is generally not charged on replacement items, these items do have VAT levied against them by UK Customs, as they are new imports to the UK. As such, customs have levied these charges correctly, and the invoice is payable as billed".
So how exactly did FedEx calculate 20.99 as a VAT charge? A GoPro3 costs a LOT more than 100 which is roughly what that VAT equates to...

Have they given you the goods? I've never had goods for anything that has a surcharge to be paid.

Section 2.8 of: HM Revenue & Customs

"All replacements are regarded as importations of new goods and are chargeable with VAT in accordance with the normal valuation rules. This applies whether or not any duty relief can be claimed."

So as Poly says, I'm afraid the error would appear to be yours in approaching GoPro when your contract is actually with the original retailer under the Sale of Goods Act. However if they've already supplied the goods to you, the error FedEx's cause you'll make it not worth their time to pursue you for 21!
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Old 26 February 2013, 13:39   #14
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Quote:
Originally Posted by Pikey Dave View Post
PS.
As you are in possesion of the goods & they are demanding money after the fact, tell them to feck orf.
I did and this is the reply

Hi

These are charges levied against you, the importer, by UK Customs as per UK tax law. As such, these charges are payable as billed. I have removed this shipment from dispute and passed the details to our collections team, who will contact you shortly.

Regards
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Old 27 February 2013, 17:41   #15
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See what happens, if it starts getting sticky, ask them for a breakdown of how they arrived at the 20.99. What was the value the shipper placed on the customs declaration?
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