Originally Posted by Hightower
With all due respect I don't ever wish to deal with Orange again,
Get where you are coming from. Suspect they are all the same in reality as the front shop staff are all heavily commissioned and the back office teams (call centres etc) never see a human being and work to scripts etc.
The factors affecting if they do anything for you would likely be if they have a similar aged relative who is likely to use a mobile in the same way and how many other people are in the shop. If someone's in buying iphone5 for £500 they don't want to loose confidence in the provider, before they hand over cash!
I'd have said 5 mins in the shop was worth the try for £45.