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Old 16 January 2009, 12:34   #11
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Well I'll tell you all about the experience I had before Christmas.

Back in June I was having some Tax issues and wanted to gain access to my personal records.

I filled in an online form about gaining this information and waited and waited.....In the end I managed to resolve my problem with no help from filling in this form.

A month later and a large parcel turns up at home, recorded delivery no less!

I wonder what this is, I though as I walked though the door after a long day at work. I opened the parcel to find 25 years of income tax information that someone either photocopied or printed (looked photocopied to me) about 700 A4 pages worth

Ever since I have had various information arrive and in December I had a letter hand delivered, again recorded delivery. I opened this and found it was a CDR from the Tax credit people. "What the hell!" I though. Popped it in the old computer and found it contained 6 conversations I'd had with Tax Credit Helpline operators dating back to 2003.

So this means that they are recording every conversation that anyone has with Government departments and storing the information against your NI number....Now that is scary


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Old 17 January 2009, 06:34   #12
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In some ways I like the fact some government departments and companies record the phone calls as the amount of times I've had some toss pot on the other end is unbelievable! Helps when you moan to the manager.

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