Originally Posted by tyrone
The dealer who has sent me 2 reject boats out now is giving me a refund for the boat only and not the £45 carriage fee...Is this legal?
I imagine that if you take a look at The Consumer Rights Act 2015 it will clarify the position, my recollection is that if the goods are faulty and you reject them within a set timeframe (30 day I believe) you are entitled to a full refund including postage for the original delivery and the return.
The postage is for the cheapest method offered originally so if you chose to upgrade to next day delivery for example rather than standard (if it was offered) you would only be entitled to a refund of the cost of standard delivery.
The refund generally only applies if there is a fault.
Check the Act and youíll know for sure.
Good luck getting it resolved, Iím interested to hear who the seller is, are they a Honda Honwave dealer?