Hello RiB Net members. This is actually the first post that I have made on this forum. I do see posts occasionally and pleased to see all are generally positive and I do favour comparisons from the many enthusiastic boating folk.
This thread with negative posts from Highland Haggis was brought to my attention last week via email from an Excel owner, he was concerned and asked if i was aware. I was shocked to see his first negative post on this thread goes back to July 2019 yet in August he is promoting Excel !!
These posts from Highland Haggis are un-necessary and will reflect badly on the Excel brand. His latest post that ďwe have made upĒ is nonsense.
My post is long but i feel necessary to put the matter in perspective.
It concerns a Vanguard 435 that was built for him to his specification and has an issue with planing speed. The boat has a lot of gear and 120 litres of fuel in 4 tanks. We agreed that the boat would be tested locally, providing different ratio propellers etc, in October following my visit to the factory last week, where this issue was discussed along with production plans for 2020. I was due to contact him before the end of October.
His comments of resolving within three days and many calls are simply untrue. He did in fact call me last week, I advised that i was at the factory and he seemed surprised. How strange. His most recent post is around the same time.
He was due to visit the Southampton Boat show where i had made complimentary tickets available. He did not arrive and I tried calling him a number of times throughout September but he had gone off the radar. He had never indicated of his upset and that he would be posting detrimental comments.
We have very few warranty issues. I do monitor all personally and to date after 16 years i believe Excel has a exemplary record in after sales service. We are one of the market leaders and certainly have the most comprehensive and diverse range of inflatable boats. Many more models than any of the competition.
It is unlikely that this member was to give up boating as he claims as he has 3 or 4 boats and in fact has another bespoke build on order with us. A Virago 470 RiB that is complete and awaiting his collection.
Posted by Terry Wright of Excel Boats