I took delivery of a new ext400 last week. I'd done a bit of internet searching and their brand had cropped up and never with any issues. I then checked their address which turned out to be Soton so that gave me the impression that if they were terrible then they wouldn't have lasted so long there. Finally, I picked up the phone and I got to speak to a human. Not a computer, nor a lobotomised muppet but a real human being. The sort that listens, speaks sense and is completely upfront about their products. The hat was the clincher.
Throughout the process they were a breeze to deal with and everything went precisely as they had explained it would.
The trailer was a doddle to set up, very simple and heavily over engineered for leisure use.
You don't often get to enjoy spending £1000 in the UK these days and certainly don't often feel you've ended up with something worth more than that £1000.