Originally Posted by Tim M
I don't know what's going on with the AA of late. I broke down on the M11 two weeks ago. I was sitting on the hard shoulder in the dark for 3 1/2 hours. Ended up using the emergency phone and spoke to the highways agency who said they would try and speed things up. I think that is rather unacceptable.
Have to agree Tim.
Back in February when it was snowing I was travelling along the M3 in the outside lane when my engine died, happened at 4.30 in the afternoon only 35 miles from home. Managed to roll over to the hard shoulder. AA informed and said stand on the hard shoulder and we will have someone there in under an hour as its a priority job on a motorway. It's snowing and bloody cold
To cut a long story short, they didn't turn up within an hour but the first of three recoveries did turn up an hour and a half later. At this point the battery on the car was flat and the electronic hand brake and steering lock could not be disengaged.
I finally got home at 1.30 in the morning after three separate recoveries. The car was dropped at the dealer and the recovery driver kindly dropped me home.
In total it took nearly 9 hours and numerous calls to the AA to have the car recovered to a dealer and get me 35 miles home.
Shocking service however they did call me first thing in the morning to apologise, that was really nice of them
This is not the first time they have left me stranded. A couple of years ago I was left in Scotland with a boat trailer which had sheared the wheel nuts off the second axle. This time it took three days before they recovered it as they went back and forth about whether the trailer was covered or not.
Think Green Flag are looking favourite at the moment.