Fantastic garmin Service

arn.george · 18 May 2010, 19:50

I just wanted to say how impressed I have been with garmin service - had probems with reception on a chartplotter - 6 years old - they replaced it pretty much by return post - fantastic - would fully recommend them for anyhting in the future - Thank you garmin

Hightower · 18 May 2010, 20:16

Quote:

Originally Posted by arn.george

I just wanted to say how impressed I have been with garmin service - had probems with reception on a chartplotter - 6 years old - they replaced it pretty much by return post - fantastic - would fully recommend them for anyhting in the future - Thank you garmin

Did you not have to pay a small sum for a replacement?

gossy · 18 May 2010, 21:38

Quote:

Originally Posted by arn.george

I just wanted to say how impressed I have been with garmin service - had probems with reception on a chartplotter - 6 years old - they replaced it pretty much by return post - fantastic - would fully recommend them for anyhting in the future - Thank you garmin

me too ..... and Hightower was there to witness it at Ribex cos we was rafted ....... since then Garmin have supplied me with a new SD card which arrived by return of post ...... so another happy Garmin customer here

TangoTango · 18 May 2010, 22:48

They charged me £111 for a service exchange on a faulty three year old GSD22 Sonar Unit.

Hightower · 19 May 2010, 22:08

Quote:

Originally Posted by TangoTango

They charged me £111 for a service exchange on a faulty three year old GSD22 Sonar Unit.

They charged me about the same 2 years ago for a service exchange GPS182C

Erin · 20 May 2010, 08:51

When my 2006C steamed up they offered an upgrade to the new 3006C for a very nominal amount, which I was more than happy with. Top marks from me.

gossy · 20 May 2010, 09:06

Quote:

Originally Posted by Erin

When my 2006C steamed up they offered an upgrade to the new 3006C for a very nominal amount, which I was more than happy with. Top marks from me.

i might try that one .... ive got a Garmin VHF radio which is prone to steaming up

willk · 20 May 2010, 10:30

I have an old Raymarine 435i plotter that was prone to steaming up.

FWIW, I did the bad thing and opened it, placed a fresh silica gel pack in the back of the housing and closed it up. No trouble since.

Obviously this voids warranties etc.

martini · 15 April 2011, 14:22

I recently wrote an email to Garmin, the exposed part of the aluminium housing was starting to corrode on my 3 year old 5012 plotter. The paint was bubbling up and the ali was starting to go powdery.

They asked me to send it to them for inspection, got a brand new unit in the post today

wavelength · 15 April 2011, 14:42

yep same sorta experience with them- wasnt chuffed when the plotter screen failed but it was 3 yr old and they replaced unit for around that 100 and odd quid figure. Excellent, friendly and quick service as ever, unlike the farce that was navman and whose plotter I binned rather than have further experiences with navman customer service which was in itself a contradiction in terms!

Zippy · 15 April 2011, 15:16

yup! same here!

had some issues with the setup on the 750s on the boat. they were fantastic. in the end, i sent them some pictures of the screens and they went through the issues 1 by 1 and sorted each one!

when we were setting the plotters up to display engine data their technical guy bent over backwards to assist and is still talking to me about what improvements they can make!

good product, great service!

Leapy · 15 April 2011, 15:22

Quote:

Originally Posted by Zippy

good product, great service!

Yep

Searider · 15 April 2011, 16:27

Quote:

Originally Posted by Hightower

They charged me about the same 2 years ago for a service exchange GPS182C

Same here - except they had run out of 182Cs - so had to have a 550 instead :-)

Burtox · 15 April 2011, 22:29

Quote:

Originally Posted by gossy

i might try that one .... ive got a Garmin VHF radio which is prone to steaming up

The 20i0 and 100i Garmin VHF have a recognised fault and are due to be upgraded. Garmin have already replaced my VHF because the other one was really misted up. The modified VHF's are due to come into the uk soon.

Garmin have recognised the fault and have provided brilliant cutomer service. Send an email the the head office in Southampton.

Hopefully this should help,

Good luck, Paul

jezza2011 · 16 April 2011, 13:25

Oh good to hear they are good. My GPS 126 has just died for no reason.

soon to be calling their service dept.

jezza2011 · 20 April 2011, 22:00

Dam they dont do parts for it any more !!!

Did not think I had it that long!!

BUGGER!!

Scanning Ebay for a new one .

Jeff · 21 April 2011, 08:34

I have a 128 as part of my 'spares' stash

Let me know if you would like it

Jeff

jezza2011 · 02 May 2011, 20:18

WOW I fixed it. . Now a happy Ribber. Off to Portsmouth this weekend