Currys / Indesit

lakelandterrier · 12 March 2016, 22:20

Just discovered today that my tumble dryer is one of he faulty ones made by Indesit liable to catch fire.

Interestingly when I first became aware of the issue I checked the website any my model / serial was NOT one affected. Three months later with no new notification is is!

Now, all the requirement to register for repair / mod - which apparently is taking months+ is being directed to Indesit - but I bought the thing from Currys so my contract is with them not Indesit, and Currys haven't contacted me at all.

Isn't it down to the retailer to repair / replace faulty goods, and how do I get a quick result on this? I'm most annoyed by the original misinformation saying there wasn't a problem with my model when there is.

LT

ShinyShoe · 13 March 2016, 08:37

Nothing stops Curry's from engaging a third party on their behalf. There is possibly some debate if you should give your details to Curry's and they sort it with the third-party but it's gonna be 10x easier to liaise with the third-party themselves.

If you aren't satisfied with third party you complain to Curry's.

Consumer protection and recalls are quite frankly appalling. Probably because back in 1950 contacting everyone who bought a specific product was really hard. Nowadays they contact you routinely about extended warranty etc. So they could contact you. But till someone dies from a fault and a FAI/coroner etc investigates and seems the retailer didn't do enough by publicising on media, posters in shops etc the threshold of action required is not defined in law. Can you prove the recall scope changed - I.e. do you have the original press release and a current one and they don't match or could they say you checked wrongly?

But finally, not having studied the recall, did they provide guidance for safer use? I.e. increase cleaning of Lint traps. If so providing updated instructions may be all the consumer protection act required and anything else is a act of goodwill.

But you need to ask those questions to Curry's and Indesit

Poly · 13 March 2016, 09:26

Quote:

Originally Posted by ShinyShoe

Consumer protection and recalls are quite frankly appalling. Probably because back in 1950 contacting everyone who bought a specific product was really hard.

The consumer protection act was written in 1987. It quite clearly makes safety the responsibility of the manufacturer (producer) and puts recalls in their domain.

You contract with curry's would have been governed by the sale of goods act (1979 - not 1950's shiny!). Exact deadlines vary in scotland / England, but if you have had it for a long time it is possibly not curry's problem any more.

[for goods supplied after 1-oct-15 The consumer rights act was written in 2015, essentially to replace the sale of goods act and unfair contracts law. That makes it the retailers responsibility but only within certain time limits. (30d, 6m, 6y depending on the issue). ]

What age is the dryer? I understood (perhaps wrongly) that they were all over six years old and thus not the retailers legal issue.

paintman · 15 March 2016, 10:18

Think you might need to give Curry's a ring.........

Wrekindave · 15 March 2016, 11:02

I also had one of the faulty indesit dryers. Just under 2 years old.
Indesit first contacted us in November last year saying that we would be contacted within 2 months. We were contacted in Feb this year and advised that repair couldn't be carried until June due to the 1000' s of appliances recalled and their backlog. I was however offered an upgraded model for the discounted price of £99 delivered and installed and the old one taken away. This upgrade model retails at £299.
For peace of mind I opted for this option and 2 weeks later it was delivered.

Bern Hanreck · 15 March 2016, 11:27

Out of the frying pan , into the fire........

Tumble dryer scandal: Now Whirlpool charging £99 for 'faulty' replacements*

lakelandterrier · 15 March 2016, 23:33

What's irritated me is I checked our model when the issue first came to light in Nov and the the website told me our model / serial was not a problem......now it is!

That means we've been living with a risk for 4 months we were advised didn't exist

Raised this with Currys and Indesit customer services by the only available en -e-mail ......after 3 days no response

lakelandterrier · 15 March 2016, 23:34

Quote:

Originally Posted by Bern Hanreck

Out of the frying pan , into the fire........

Tumble dryer scandal: Now Whirlpool charging £99 for 'faulty' replacements*

Thanks...really reassured me -great terminology

Wrekindave · 16 March 2016, 09:23

Quote:

Originally Posted by Bern Hanreck

Out of the frying pan , into the fire........

Tumble dryer scandal: Now Whirlpool charging £99 for 'faulty' replacements*

Hadn't seen this but just checked the model of the new one they sent me and all seems fine

Anyway the tumble dryers the least of your worries it's the washing machine you've got to watch out for

sleep safe!

lakelandterrier · 22 April 2016, 22:58

Just - after many weeks had update from Indesit with estimatde date of repair to make machine safe - February 2017

So faulty machine, originally advised it was not one at risk, now 11 months before repair. not really acceptable.

Any ideas on best way forward?

Custom RIB · 22 April 2016, 23:45

Tell them it's not acceptable, ask for a a payment instead of a repair. Get a new one with warranty that you can trust.

ShinyShoe · 23 April 2016, 05:32

Did they not provide some additional maintenance advice for use in the interim... ...something about checking lint traps etc.

Or...

Take a piece of rope and make yourself a washing line... In 38 years I've used a tumble drier 4 times in my life

lakelandterrier · 23 April 2016, 10:45

Quote:

Originally Posted by ShinyShoe

In 38 years I've used a tumble drier 4 times in my life

I think that says something

willk · 23 April 2016, 11:00

Quote:

Originally Posted by ShinyShoe

In 38 years I've used a tumble drier 4 times in my life

As Poly would (no doubt) be quick to point out, this data is worthless unless we are informed regarding the number of times you've used a washing machine

Or had someone else (mummy Shiny or potential missus Shiny) deploy a tumble dryer on your behalf....

ShinyShoe · 23 April 2016, 11:23

Mummy Shoe barely knows what an automatic washing machine is and still moans of the loss the twin tub. No tumble dryer for her.

The other shoe hints about such frivolous purchases. She is welcome to buy her own... Provided she builds space to put it in and finds a way to power it that doesn't cost me money. Until then I will buy her a pack of pegs every Christmas if required...

willk · 23 April 2016, 11:27

Quote:

Originally Posted by ShinyShoe

...and still moans of the loss the twin tub.

So you might say that the top loader was one of the Twin Peaks of her life...

Pikey Dave · 23 April 2016, 17:13

Quote:

Originally Posted by willk

So you might say that the top loader was one of the Twin Peaks of her life...

Especially on fast spin😜

Sh1t happens

willk · 23 April 2016, 18:32

Quote:

Originally Posted by Pikey Dave

Especially on fast spin��

Now, I didn't say that - nor was I implying it!

lakelandterrier · 23 April 2016, 18:45

I would get grumpy if I saw the tumble dryer being used on a fine day (it doesn't though) however never grumpy enough to take the risk of upsetting Mrs T's laundry routines

....

HUMBER P4VWL · 23 April 2016, 22:27

Ours wasn't on the list.... Now it is.

Repair....Feb 17. Joke.

They say you can use it if you clean the dust filter each use.....HOWEVER BEWARE .. your house insurance does not cover you for fire if you use it!!!! You have knowingly used a risky appliance.

With two kids we use it daily in winter and with the machine over 4yrs old anyway, we've paid the £99 for a new one.