What to do with a supplier who is not responsive after being paid
Not sure what to do.
Ribnet is my goto place for anything web related and is a very valuable resource to anyone with a rib (or sib).
I am in Sydney Australia and we needed some parts for our rib. £900 worth of parts.
Found someone on this forum that had what o needed and they directed me to their website.
We paid around end of June after a few days of sorting out how to transfer funds internationally without using a credit card or Paypal. Brexit did slow us down for a couple of days as the online currency companies stopped trading pounds.
They were to be air freighted once payment was received. Having purchased many times from the UK, it should take about a week but can be less.
No tracking number, no further communication.
2 weeks later, mid July, after a few emails and attempted phone calls, I received an email saying they were sent. No details of who they were sent with or tracking number.
After a few more messages and no parts I received a message saying that the seller was on holidays and will get back to me a week later.
He did get back to me at this point and said:
"We have a problem with your delivery. A junior staff member was trusted to send your package but they can't produce the tracking details. We genuinely have no idea if it has been sent or not!
We are happy to send replacement by DHL, fast and tracked, if you can confirm they still have not arrived?
I do apologise for this cock up."
I immediately confirmed that I hadn't received them.
I have sent a number of emails since and the seller has stopped being responsive. I have tried emailing, calling, using the chat function on their website etc.
Looking at each response it makes sense, but looking at the fact that it has been 6 weeks without even a tracking number, I am starting to feel so if I have lost my money.
Any advice would be appreciated.