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Old 05 November 2002, 11:55   #1
Ben
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Viking and Narwhal Ribs

Bit of a newbie here but was wondering if anyone had any experience of the above companies.
My first Rib is now three months old and has got defects in that the gel coat has blistered and I am having big problems getting it sorted out. Supplier blaming the manufacturer, based in Spain.
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Old 05 November 2002, 15:12   #2
TIM
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If you bought the boat new, its the suppliers problem as the sales contract is between you and them,and not the manufacturer in Spain, I would give them hell, as Ribs are not cheap.....
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Old 05 November 2002, 15:56   #3
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Absolutely - the contract is with the retailer not the manufacturer. If he won't do the honourable thing then you may need to sue to enforce your rights but you will need a independent witness as to the problem and its cause. Someone on here will surely know an expert who you could use IF it comes to that - but don't let it rest - best of luck with it!
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Old 05 November 2002, 17:37   #4
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Here's a thought..you walk in to B & Q, purchase a Black and Decker drill and after a month the damned thing packs up. You take it back to B & Q don't you?? I would get a surveyor to verify the problem, write a short report and present it to the company who supplied the rib to you. The onus is on THEM to sort you out and then they can take it up with the supplier or whoever else they need to. A small word of cautionary advice, be civil and polite, yet firm.
oh yes, and Good luck!
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Old 06 November 2002, 02:09   #5
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How true Charles. It comes under the 'Sale of Goods' Act. Any item must be 'fit for the purpose'. Clearly the boat is not. The law is VERY clear here. Your contract is with the SUPPLIER. A telephone call to your local Trading Standards Department should help.

Best of luck.

Keith (go get 'em kid) Hart
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Old 06 November 2002, 07:50   #6
Ben
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Thanks for the advice, have now had to instruct solicitors because they have!

Sounds like it will be fun. Trading standards are interested as well, they were very helpful which makes a change. Issue with Sales of Goods act is that the defect has only become apparent after 3 months and it now needs to be argued that the problem has been present since manufacture.

I will keep you posted.
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Old 06 November 2002, 14:26   #7
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Nothing I can add to the above - just wishing you more power to your elbow and the very best of luck - we're all rootin' for ya!
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Old 06 November 2002, 14:38   #8
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If it fails in court I know some shady characters. (Well I do associate with Hart!!).
Bill.
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Old 06 November 2002, 14:39   #9
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U need that report to say what the fault actually is. Whether the fault was evident at time of purchase is not an issue - by their nature faults come to light after purchase, thats what guarantees and sale of goods act rights are for!
Trading Standards may be interested but this is not criminal law that they can enforce, but civil law in which they can just advise.
If you bought on finance your position is better in that the finance company have equal liability (just as if you had bought the product from them) so write to them, tell them the problem and ak them what they are going to do about it, but dont let them tell you its nowt to do with them.
Shame that solicitors are now involved on both sides of a transaction that was supposed to result in pleasure and leisure
- someone's going to have to pay them!
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Old 06 November 2002, 16:53   #10
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Ben

I would try to avoid instructing solicitors if at all possible. I suggest that you issue a claim in the County Court (aka small claims court). It's not difficult, and you can get all the forms from the Court Service web site

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