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Old 03 April 2014, 18:08   #11
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Update:

*Finally* I have the insurance claim settled. To be fair to the Insurers (Towergate) they went in low initially with the first proposal, which I rejected and gave good reason, and a few days later they came back with a reasonable offer which I accepted. Money was in the bank the day later and new engine (I cannot get one second hand so new) ordered now for fitting hopefully at the end of next week.

I will be a few quid out of pocket but I will have a brand new engine with a 5 year warranty so the money can pretty much be justified. I'd much rather have the old engine back but it could be damn sight worse.

I cannot emphasise enough that if you have insurance, read the policy and make sure you tick all the boxes with engine locks etc. The first thing I was asked for was a copy of the invoice for the lock (which I kept). No invoice, and I would suspect no settlement.

Jerry Springer thought for the day: Having your engine nicked is a crappy experience but to anyone who has the same thing happen (and I do not wish it on anyone) - persevere, be methodical with your claim and it can be sorted out. Send as much information as you can to the insurer. I sent a 10 page document with photos, rather than just completing a paragraph in the standard form, sent the engine diagnostics from the previous service and managed to be polite with the claims department every time we spoke. Look forward and not back and before you know it the 28 days of waiting are up and you can get things arranged to get back on the water.
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Old 04 April 2014, 02:10   #12
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well done, excellent news

and don't forget to follow your own advice with the new engine
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Old 04 April 2014, 05:11   #13
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Old 04 April 2014, 09:06   #14
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Really pleased to hear you had a positive outcome of this!

Chris
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Old 04 April 2014, 09:12   #15
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Good stuff. I sent my insurance company a timed/dated photograph of the new outboard lock fitted to the boat on the day of fitting, together with the serial number of the lock. I have to confess I'd probably struggle to find the invoice but I'll ask the supplier for a copy next week when I'm back on dry land again. Every little helps (apparently).

Thanks for sharing your experience, painful as it is; hopefully you'll be able to put it all behind you soon and enjoy this fabulous summer we're gonna have!
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Old 04 April 2014, 09:53   #16
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Thanks guys. One member in particular was hugely generous in terms of time and effort with PMs and emails of advice (who I won't name!) but thanks to him, and this forum, it was not nearly as painful as it would have been without!

Itching to get it all rigged up and on the water for spring/summer. Yeeehaw!
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