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Old 25 August 2004, 16:58   #1
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Country: UK - England
Boat name: Seashell
Make: Redbay
Length: 7m +
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The most amasing shop in the world (or Norfolk at least!)

I would just like to advertise my praise for a small marine shop (Brian Ward Marine) in Brundall (Norfolk). Whilst I expect I am the only person on here that uses it, I think they deserve some praise, so here goes!



This shop has been a lifesaver for me. Whilst recently re-wiring my boat they were always there to give me some friendly advice, and always had the bits I needed, at a very favourable price. The guy that runs the shop always goes out of his way to help, and when something goes wrong, hes always happy to help sort it out for me.

Take today for example; I went and bought a replacement gas canister and salt thingy for one of my lifejackets. When I got it home I realised I had bought the wrong one. I took it back to the shop and explained the problem. The guy apologised implicitly insisting it was his fault, and instantly gave me a refund. I was also after some wire connecting bullets, which he gave to me for free as an apology for the inconvenience I had suffered!



This really is a wonderful little shop. If only more could be like this!
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Old 25 August 2004, 17:48   #2
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Country: UK - England
Town: Devon
Boat name: White Ice
Make: Ranieri
Length: 5m +
Engine: Suzuki 115hp
Join Date: Jul 2002
Posts: 5,015
Good news indeed, Tim!

Clearly the shop owner subscribes to the school of thought that the customer is always right
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