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Old 14 February 2005, 05:49   #11
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The Jet garage in southsea never has a problem with us filling the boat tank. Also we fill the 30l deck tanks in the boat, and as nobody can see over the side of the boat on the trailer, nobody knows....

Ricky
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Old 14 February 2005, 06:49   #12
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Quote:
Originally Posted by TQBoater
We use Sainsburys all the time never had any problems with filling up, our only problem is filling up car and boat at the same time as the pumps only give 100L before you have to pay

Could be the staff need educating
TQ we normally pull in and take up the entire space, then fill the boat and car up from the two pumps we are blocking, then pay for the two in one payment, seems to work and Sainsburys will even take the 3p a litre voucher too against the total for both pumps

I've filled both the onboard tank and steel 20 litre jerry cans at Sainsburys and never had a problem, the fact that there is a Tescos, a jet and an Esso station all within sight of each other may make a difference.
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Old 14 February 2005, 07:23   #13
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Quote:
Originally Posted by Bilge Rat
seems to work and Sainsburys will even take the 3p a litre voucher too against the total for both pumps
Bugger they won't let us do that here vouchers only valid for 1 pump transaction at our store

Or so they say

I guess it has alot to do with the number of outlets in the area
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Old 14 February 2005, 07:36   #14
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Quote:
Originally Posted by TQBoater
Bugger they won't let us do that here vouchers only valid for 1 pump transaction at our store

Or so they say

I guess it has alot to do with the number of outlets in the area
Thats actually suprising as companys like Sainsburys normally have rigid policies that the staff have to follow, so you'd imagine if one does it they'd all do it, it does really piss people off when i drive in on Staurday morning and take up two pumps to fill up boat and car especially if someone's waited behind me thinking i'll be quick h
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Old 14 February 2005, 09:49   #15
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total rubbish!

Hi The illegal statement is rubbish.
The rule re "cans" exists only for non compliant temporary cans.
Your boat will almost certainly have iso 9001 fuel lines and will have had to been pressure tested if fitted to gain a CE mark.

If your tanks are loose they to will have ce marks.

The muppet at your station is clearly demonstrating that a scant knowledge of the law is a dangerous thing!

Good luck with your letter, you are correct and if you write it they will have to quote law and prove themselves wrong.
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Old 14 February 2005, 11:50   #16
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What exactly would be the point............

.........of a letter ?

1. To gain an apology.

2. Apology plus compensation.

3. To prove a point for the sake of "saving face".

4. To gain clarification of the law.

5. A combination of all/

If Point 1, I'm sure you have better things to do with your life.

If Point 2, OK now you're talking, lets do it.

If Point 3, (see Point 1).

If Point 4, you can do that in 5 minutes on the forum or in 10 minutes on the web through one means or another.

If Point 5, (see Point 2)

So, if Point 2, I would be writing to seek clarification on what the "Sellers" interpretation on the law was and as such, what "Guidlines" they had in their "Company Handbook" for all employees to follow. Both these questions will, I am sure throw them into a flurry of activity as I doubt if they have such procedures and guidlines detailed as clearly as to define between a pop bottle being filled by yobs with a stolen City Express or a well respected gent with a 20k boat - get my drift ?

Whilst not labouring the above question, I would labour the following points.

1. You were enormously embarrassed in front of your friends and family due to the way the member of staff broached the subject (quote poor people skills - obvious lack of customer focused skills and if you like, a slightly arrogant stance).

2. You were greatly inconvenienced as you had to drive X number of miles to another filing station.

3. Your day was cut short due to chasing the tide.

4. Your day was spoilt due to the reduction in time and the strange approach of the staff member.

5. You are and have been a long stanging customer with thir group however, this has greatly marred your thoughts toward them.

6. If you are to use their Station again, what assurance can they offer that this will not happen again.

7. Finally ask spercifically the following "How do you propose to recompense me for this inconvenience suffered and ill feeling toward your company" ?

I bet you my bottom dollar, you'll get gift vouchers to the value of 50.00 if not more, plus a letter outling the law verbatim on this subject (we'll all have clarity then).

Now if all that sounds too much - just write it off to one of life's little
anomalies.
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Old 14 February 2005, 12:07   #17
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Well the main reason to write to Sainsburys was to clarify the situation.

The reason being that said filling station is the only one even close to the route between my boat storage and my usual launch site. It is also the cheapest petrol for miles and is an easy station to run a 6.5metre trailer through.

However the compensation idea is good MeMe.

I`ll let you know how I get on.
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Old 14 February 2005, 12:14   #18
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Well, based upon.......

.....the above, I would be after a guarantee that this would not happen again. Bugger the compensation if it means you have to be invonvenienced. However and that said, I'm sure you'll get something.
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Old 14 February 2005, 13:13   #19
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To Sainsbury`s

Dear Sir/Madam.

Last Saturday, I attempted to fill the built in fuel tank of my 5.5 metre speed boat as I have done previously, at your Fife Retail Park Chapel Level filling station. Upon entering the filling station, I was, in my opinion, rudely informed that it was illegal to fill my boat's fuel tank directly from the pump and that your store would not sell me petrol.

Having spent some time on the internet and having contacted the HSE, I have been unable to find anything to make me believe that I was contravening the law in any way. The boat has a CE approved, built in fuel system which is the same as any car/motorcycle/ATV with a filler neck and cap. The fuel tank is approximately 100 litres in capacity, so your staff's attitude that I should use approved 5 litre petrol cans to fill it away from your premises, was rather less than useful, especially since by law, it is illegal to possess more than 20 litres of fuel in containers rather than in a built in vehicle tank.
I am writing to seek clarification on what the "Sellers" interpretation on the law is and as such, what "Guidelines" you have in your "Company Handbook" for all employees to follow.

I am in contact with the major boating magazines at the moment to determine whether other people are having any similar problems with other branches of Sainsbury's.

The problem on Saturday caused me considerable embarrassment , not to mention additional expense. If you do find that there was no legal reason to refuse to serve me, I would like to know what measures you will be putting in place to ensure this will not happen again.

Up until now, I have been doing my weekly shopping and filling both my wife's and my 4 by 4`s and our motorcycles at your store, but this experience has left me with a bad taste in my mouth.

I understand the law about non-CE approved fuel containers but, as I assume you know, CE approved built in fuel tanks are fitted to all cars/lorries/motorcycles/boats.

I look forward to hearing from you with all urgency concerning this matter.

Andrew Bamford
2 Benarty Avenue
Lochgelly
Fife
KY5 9EF
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Old 14 February 2005, 14:34   #20
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Andrew,

Suggest you take your address off the thread for security reasons.

Regards

Brian
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