Dont want to drift to Scorpion bashing! theres enough of that about!
Agreed that Joy was great at customer services and have had good dealings with Stuart Thornley as well! also, when dealing with Patrick i got full, informative replies even when being completly open about my position with regard to buying at the time!
I guess its a sign of the times and if the money for them is in Super Yacht tenders and expensive toys rather than someones pride and joy then who can blame them for focusing on that area, should it be to the detriment to others, in an ideal world no, but something it happens!
Being in the service industry, there can be no excuse for not servicing customers in my view, especially existing ones, its usually harder to secure new clients than keep old ones!!