Originally Posted by jace
I’ve replied to your latest e-mail but as you’ve posted this, I’m also going to reply to your public post as well.
First of all you’ve never sent us a solicitor’s letter, all of what we have done to solve your issues has been done with the desire to settle your grievances and turn you into a happy customer.
Because of the configuration of having the liferafts at the stern the freeboard was an issue to meet the newer MCA guidelines. To resolve this as a temporary measure we manufactured a transom skirt to get you through the coding and onto the water. We came up with the permanent solution of a GRP motor well; you rejected this as you said it would spoil the look of the boat.
As a final measure to solve the problem our solution was for you to use the boat for the 06 season and then in the winter when you weren’t busy, we would upgrade you to the Ribcraft 6.8 free of charge. This would give you increased capacity to dissipate the loading and solve the problem. We have done this at no extra cost to you.
Unfortunately you have had other problems out of our control that haven’t helped your season.
The Ultra flex Hydraulic steering had a problem; we leant on the manufactures to arrange a quick replacement to be fitted onsite
The boat was also dropped by the boatyard when being lifted into the water as you were using slings and not lifting eyes as recommended. We had the boat back to survey the gearbox and repair the skeg which gave you more downtime.
At the end of the day we have gone way beyond what most companies would do to insure that you are a satisfied customer. Most companies would have rectified the problems to the minimum of the legal warranty and left it up to you to sue them if you weren't happy.
We decided without quibbling to build you a new boat to completely rectify and solve the transom well issue. We have also arranged collection and delivery of your boat on several occasions at our expense. I don't know of another company in the marine trade that would have been so accommodating.
.................................................. .................................................. ....
Hi Jason and Dorian,
Just a brief note to say thank you for providing such an excellent boat and for all that you have done recently. Following delivery, the boat was successfully coded by the MCA, approved by the Plymouth City Council boatmaster and had all of the signwriting completed.
I have attached some pictures I took last weekend to feature in my advertising and these reached the printers before the deadline. My first commercial work was a Birthday Party last Saturday and this was a huge success. The boat handles and rides so much better than the previous one.
I know the last year was a long one beset with disappointment, problems and the sending of letters back and forward. However, I sincerely hope that that we can put that behind us and start afresh and work together to recommend each other. You will note that I have added a link to Ribcraft on my website http://www.devon-powerboat-training.co.uk/Links.htm
If you would like alternative wording please just let me know.
Maybe I will see you in Plymouth at some stage and have the chance to take you out. In the meantime, again, very many thanks for what on first impressions appears to be a superb boat that I am absolutely delighted with.