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Old 23 December 2003, 05:31   #1
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Rib Companies

I've noticed a few people have a dig at Jason Norman for not answering his phone this is just to let you know this isn;t exclusive to new RIB companies.

Over the course of the last week I have tried to ring Ribcraft, Ribtec Avon and Ocean Dynamics


Response from Ribcraft was fine, phone got answered and was given an answer to my question

Response from Ribtec, Mandy answered the phone and told me neither Alan or Tim were in and they would get back to me.....which of course they never did ...... anybody want to buy a Camel

Response from Avon. At 10:30 am receprionist told me only one person in and he would get back to me. at 14:45 when tired of waiting I rang Avon back and the message told me they were shut.....no option to leave a message ( this by the way is the worlds largest manufacturer of RIBS Anybody want to sell a Sea Rider

Rang Oceandynamics Message said 'we are sorry this phone isn't manned goodbye'

So cut old Jason some slack cos he is only trying to emulate the Big Boys
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Old 23 December 2003, 05:42   #2
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cos he is only trying to emulate the Big Boys

Best not to do that, then.


Up here, we call, "I'll phone you back.", the English disease.
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Old 23 December 2003, 05:57   #3
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Glad to hear it is not just me who has experienced the lack of interest from certain Companies.

If you want first class service, call John @ Quinquari Marine c/o Voyages of Discovery in St Davids, Pembrokeshire.
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Old 23 December 2003, 06:46   #4
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Quote:
Originally posted by PeterL
If you want first class service, call John @ Quinquari Marine c/o Voyages of Discovery in St Davids, Pembrokeshire.
Do I have to want something, or can I do it just to experience it?
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Old 23 December 2003, 08:18   #5
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It wasn't Jason not answering the phone that put me off. Generally there is someone there to pick up the phone.

What put me off was his failure to produce a proper quote.
Everything would be rounded to the nearest £500.

Maybe he will stick to his word, but i dont have that sort of trust in people. In my view his way of quoting gives him the chance to add on as much money as he likes during the build wheras with proper quote for each individual item you know exactly what your being charged for and how much.

Im not trying to stop people buying from Prosport, the boats are of the best quality ive seen and hes a nice guy, he just isnt too good with his paperwork.
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Old 23 December 2003, 11:13   #6
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Hmmmmm

I am not gonna say that everybody is like that in UK but i been having the same experience, i was distributor for an english rib manufaturer (no names) a couple of years ago in Scandinavia.
As you say they will call back but never did even i had a quick question regarding something, i had to call like hundred times before i got connected to the person that could answer my questions.
Sometimes i needed answer on prices etc, they said i click send on my e-mail right now you have it in 2 sec, it took like 3 weeks before i recieved it and offcourse customer had bought another rib.
Were the hell was the mail between 2 sec and 3 weeks.
Probably in a lying mind somewhere, this pissed me of and i change brand and are more than happy today about it.
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Old 23 December 2003, 12:00   #7
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I thought the people at Ribcraft were superb. Always helpful and polite and knew what they were talking about. (which is useful )

Robert
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Old 23 December 2003, 12:40   #8
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The problem is that most Rib companies are very much family run affairs. Humber for example are makign 7 boat a week they say and the buisness it run be Andy Roffee, his mum, and his sis. Thats more people than more people the most rib companies but even so they are so busy at the moment they dont have the time to respond to everyone immediatly.

Prosport is managed entirely by Jason and with an order list as big as his its obvious why he isn't always around when you need him.

I dont think its a major problem at all, it just goes to show that the Rib trade at the moment is exploding. Humber have expanded again in the last few weeks, Ribcraft have moved to a new and much bigger site and im sure others will follow suit.

Now lets all go buy some moulds and start making ribs!
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Old 23 December 2003, 13:49   #9
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If Jason round his quote of to the nearest monkey perhaps he used to be a Plumber.
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Old 23 December 2003, 15:04   #10
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i think you are being a little bit harsh with the companies you mention, as most will be getting ready for london they will have all hands to the pumps, dont you think ?
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Old 23 December 2003, 15:10   #11
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RIVA, you are right on that point however in any business you need to communicate with clients or potential ones, not ignore them. The utmost importance to any company must be clients. No clients, no company.
The courtesy of a telephone call or e-mail back takes a couple of minutes and does more, even if they haven't got the info. to hand, than ignoring or replying weeks later with the information.
It is all businesses, not just Rib manufacturers.
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Old 23 December 2003, 15:12   #12
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I dont think i was being harsh.

and Petrov was talking about something that happened ages ago...
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Old 23 December 2003, 15:16   #13
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yes i do agree days without a response is not on . but 2 muinites on every call ? try 20 then the day just flys by great fun
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Old 23 December 2003, 15:18   #14
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An e-mail doesn't take very long...

Robert
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Old 23 December 2003, 15:25   #15
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2 minutes + per call and plenty of calls each day is what I do but still manage to get the other work done.
The client may not always be right, but he's the most important call you'll take during business hours.
It's about time industries realise this and get rid of those bloody recorded messages and 'Greensleeves' music and put a REAL person on the phone!

I'm off to kick the dog now
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Old 23 December 2003, 15:25   #16
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stop what you are doing , go to office , try phone no , oh its engaged , try again , still engaged , go back to work , customer phones back , says why did you not call me , now every one in the real world is giveing this post that knowing look , sorry but low cost product means low staff levels .
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Old 23 December 2003, 15:27   #17
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Wrong! Low cost products in the right market mean more customers, therefore bigger turnover and capacity for more staff.
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Old 23 December 2003, 15:28   #18
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I wouldn't term RIB's low cost products!!!!!!

Look at the hard boat you can get for the same money as a rib!
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Old 23 December 2003, 15:32   #19
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simmons0 don't you go off saving money and buy a bath tub
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Old 23 December 2003, 15:32   #20
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Quote:
Originally posted by Rogue Wave
If Jason round his quote of to the nearest monkey perhaps he used to be a Plumber.
Carefull Stuart - not all us plumbers do that. Mind you now you've mentioned it what a brilliant idea . I was looking for a New Year's resolution as well - sorted.
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