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Old 23 December 2003, 16:10   #11
Ian
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RIVA, you are right on that point however in any business you need to communicate with clients or potential ones, not ignore them. The utmost importance to any company must be clients. No clients, no company.
The courtesy of a telephone call or e-mail back takes a couple of minutes and does more, even if they haven't got the info. to hand, than ignoring or replying weeks later with the information.
It is all businesses, not just Rib manufacturers.
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Old 23 December 2003, 16:12   #12
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I dont think i was being harsh.

and Petrov was talking about something that happened ages ago...
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Old 23 December 2003, 16:16   #13
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yes i do agree days without a response is not on . but 2 muinites on every call ? try 20 then the day just flys by great fun
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Old 23 December 2003, 16:18   #14
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An e-mail doesn't take very long...

Robert
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Old 23 December 2003, 16:25   #15
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2 minutes + per call and plenty of calls each day is what I do but still manage to get the other work done.
The client may not always be right, but he's the most important call you'll take during business hours.
It's about time industries realise this and get rid of those bloody recorded messages and 'Greensleeves' music and put a REAL person on the phone!

I'm off to kick the dog now
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Old 23 December 2003, 16:25   #16
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stop what you are doing , go to office , try phone no , oh its engaged , try again , still engaged , go back to work , customer phones back , says why did you not call me , now every one in the real world is giveing this post that knowing look , sorry but low cost product means low staff levels .
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Old 23 December 2003, 16:27   #17
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Wrong! Low cost products in the right market mean more customers, therefore bigger turnover and capacity for more staff.
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Old 23 December 2003, 16:28   #18
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I wouldn't term RIB's low cost products!!!!!!

Look at the hard boat you can get for the same money as a rib!
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Old 23 December 2003, 16:32   #19
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simmons0 don't you go off saving money and buy a bath tub
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Old 23 December 2003, 16:32   #20
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Quote:
Originally posted by Rogue Wave
If Jason round his quote of to the nearest monkey perhaps he used to be a Plumber.
Carefull Stuart - not all us plumbers do that. Mind you now you've mentioned it what a brilliant idea . I was looking for a New Year's resolution as well - sorted.
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