Question - RibCraft transom, small crack

[Downhilldai]

Originally Posted by quaoar

Right now I probably have the RibCraft boat with the sturdiest constructed transom in existence ...

..Included one image from the last trip. Location is Kya lighthouse in Norway

Why not post a photo of the 'repair', rather than some lighthouse in Norway?

[Leapy]

Originally Posted by quaoar

To conclude the problems with the transom...

Considering you bought the boat secondhand, sight unseen and then exported it to Norway I think your expectations of Ribcraft are a little high

As you now state you are designing your own boat for build in the UK by another RIB manufacturer starting with an 'R', might I be so bold as to suggest that you try and find a Norwegian builder who has after sales service commensurate with your expectations?

[bedajim]

Originally Posted by Leapy

Considering you bought the boat secondhand, sight unseen and then exported it to Norway I think your expectations of Ribcraft are a little high

As you now state you are designing your own boat for build in the UK by another RIB manufacturer starting with an 'R', might I be so bold as to suggest that you try and find a Norwegian builder who has after sales service commensurate with your expectations?

Or even

One of the representatives being the most experienced person in Norway building / repairing plastic (glassfiber) boats.

[Bigmuz7]

I dont understand ? .. If it was me, and I had bought a boat blind, and discovered this nasty little problem, and the original manufacturer offered to repair it for free (not just a yard or a mate who was handy with glass fibre) I'd have bitten their hand off .. sure there would be transport costs to get it there, but I'd have driven it there personally, just to have the satisfaction that the repair would have been effected by the one person who would know best how to fix it, the original manufacturer ?.

[tinker]

The manufacturer 'R' should be very wary of dealing with this individual. Blackmail is very dangerous game, especially when it has commercial implications.

[chewy]

So who's the manufacturer "R"?

[codprawn]

I would guess Revenger - a great British company - their boats are very well respected in places like Norway - used a lot for sea safari work - high speed in very rough seas.

[Zippy]

On the grounds that there are three sides to every story, it would appear that Ribcraft maybe closer to the truth than anything else.

Facts appear to be.

Boat bought privatly without survey or physical inspection by the purchaser

Exported privatly (or using a company appointed by the purchaser maybe) but no involvement by the original manufacturer.

Problem occures and the new owner askes for advise / assistance from the original manufacturer which was duly offered.

Advise / offer of assistance was apparently declined by the new owner who made the decision to use a local party to repar the boat to the standard they feel required.

retrospective attempts appear to have been made by a disgruntaled owner to recover his costs from a manufacturer who was not involved in any other way than producting the boat originally for someone else!!!


Fair Play Ribcraft! having done a quick search here i cant see many / if any serious problems reported with transoms on ribcraft build boats. having had some indirect dealings with them they have been very helpful in the past.

all i can say to the original poster.... Caveat emptor!!

[Poly]

Originally Posted by quaoar

suggested that RibCraft could cover the equivalent of what the cost would have been in man hours at their facility

Originally Posted by jace

...you basically gave me a bill for £3000 to make you a happy owner and not post any more about this issue...

Jason can I come and work for you? You must pay your guys really well


Quaoar - surely it would have cost way less than £3000 to bring the boat to England?

[jambo]

AS a Ribcraft owner of some years I can only call it as it happens to me and my requests of them. I have never been let down by Ribcraft wheather it is sales, spares or advice and have always found more than happy to discuss things at length to ensure that the correct solutions are acjived that keeps me boating. I thought Jason's were more than fair considering the whole senario.
Jambo
A member of the Ribcraft supporters club.
Ops I have just invented a new club

[JSP]

I'm off to blackmail Avon! My decks grey instead of orange!

[chewy]

If I paint my deck gray can I return it to Avon too?

Feckin eejit, Jace offered to repair it and you knocked him back,

Show some photos of your repaired transom and a receipt/bill for the repair.
I see you've still been logging in to check the site!

[Channel Ribs]

Originally Posted by IBWET

I think Ribcraft were more than fare.

We could probably upgrade that a tad? A guy buys a four year old car from abroad and the original manufacturer steps up when problems happen - NOT GOING TO HAPPEN.

Ribcraft have exceeded all expectations, bent over backwards and more. All at a time when companies are cutting costs and closing down. Five star service I would say!

[JSP]

Originally Posted by malthouse

We could probably upgrade that a tad? A guy buys a four year old car from abroad and the original manufacturer steps up when problems happen - NOT GOING TO HAPPEN.

Ribcraft have exceeded all expectations, bent over backwards and more. All at a time when companies are cutting costs and closing down. Five star service I would say!

I disagree! My seariders not Ged's new boat. I'm going to sue!

If I ever get enough money to buy a new RIB I think RIBcraft will be up there as one of the first to look at simply on piece of mind alone. What started as a slating as turned around to show them in the best light possible.

[Rigaud]

Originally Posted by JSP

I disagree! My seariders not Ged's new boat. I'm going to sue!

If I ever get enough money to buy a new RIB I think RIBcraft will be up there as one of the first to look at simply on piece of mind alone. What started as a slating as turned around to show them in the best light possible.

As the saying goes, WHAT COMES AROUND GOES AROUND.



Can't beleive this guy buying something used and holding the manufacturer responsible for any problems shown up from usage. Here when you buy something used its as is period and if you don't like what you bought than you should have left it alone.

I'm also extremely impressed RIBcraft was willing to do repairs free of charge when they had zero obligations to do so. Good for them but unfortunately some people out there take advantage of the good ones like them.

Cheers

[codprawn]

I think the original poster should come back on to comment - it would only be fair to hear his response to Ribcraft before commenting.

[neilda]

Just playing satan's solicitor for a moment.....

Was the hull still under warranty? Ribcraft say "Each Ribcraft has a 5 year hull and tube warranty, a leader in offering this level of warranty, service and support."

How was the boat described the by the original vendor in the advert? 'Bought as seen' or 'fabulous condition'.

Did he go back to the vendor with this issue and what was the response?

If, for example, I bought a second hand Range Rover that was 2 years old, and still under warranty and the gearbox went pop, I'd expect some kind of cover under the warranty arrangements.

On the other hand, he's bought second hand, didn't look at it, stamped his foot and has rejected a good offer of help from the manufacturer.

[Trell]

Originally Posted by jace

Hi
I'm sorry you thought that the Support was non existent, I offered to repair the boat Free of Charge as an act of Goodwill if you returned the boat to the factory.

As for the actual transom construction, we've already discussed this and as explained, this problem is extremely rare and not a common problem with our boats at all. In fact a manufacturer you named in your e-mail who you think build a more solid transom than us, perhaps you should tell the chap who's has two Outboards at the bottom of the sea after 10 hours of use on a new boat! I hope the owner will post it on here..

The final correspondence you basically gave me a bill for £3000 to make you a happy owner and not post any more about this issue, I don't like being blackmailed! I've already offered to repair the boat free of charge whether it was a manufacturing fault, damage or whatever had gone wrong, we even offered to pick it up from the port. It's not my fault that you bought a used boat from a private customer over the Internet without viewing her first, it’s also not my fault that the boat was privately exported to Norway.

Jason

It was only 5 hours Jason, and once its all sorted out i will post all details on here, but as it looks like it will be going to court it might be a while

[Jon.esp]

Originally Posted by Trell

It was only 5 hours Jason,

What was only 5 Hours? have I missed something?

[Channel Ribs]

Originally Posted by Jon.esp

What was only 5 Hours? have I missed something?

The engine in a separate transom failure case. I think.