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Old 06 June 2009, 12:42   #111
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Oh Fer feck sake, you 2 Celts are letting the tribe down

Look on his website! There's an 11 metre clue there
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Old 06 June 2009, 12:53   #112
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From a southern softies POV, looks like it might end in an 'R'?!
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Old 06 June 2009, 14:42   #113
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Old 01 August 2009, 15:15   #114
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I haven't been able to visit this site much the last few months. Been busy working (not vacation).


My response to Jason.
Quote:
Originally Posted by jace View Post
I'm sorry you thought that the Support was non existent, I offered to repair the boat Free of Charge as an act of Goodwill if you returned the boat to the factory.
This is really not an option. As the ransportation costs would far exceed any repair cost as I've previously stated.
Quote:
Originally Posted by jace View Post
As for the actual transom construction, we've already discussed this and as explained, this problem is extremely rare and not a common problem with our boats at all.
What has this to do with the few with problems?
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Originally Posted by jace View Post
In fact a manufacturer you named in your e-mail who you think build a more solid transom than us, perhaps you should tell the chap who's has two Outboards at the bottom of the sea after 10 hours of use on a new boat! I hope the owner will post it on here..
I've got no idea of what you are talking about? Anyone else?
I just know that they have rebuilt several boats with up to 2x350 HP outboard engines running extreme trips daily.
And you really don't have to be a boat builder to see the fault with your construction. Just some plain basic understanding of logic and physics.

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The final correspondence you basically gave me a bill for £3000 to make you a happy owner and not post any more about this issue, I don't like being blackmailed!
I asked you for a refund for the hours you would have been working on the boat. It's quite simple. A problem under warrenty was fixed without you having to do anything.
The man-hours you saved could be refunded to me - that was all I asked. Obviously you misinterpreted this, as you have done with several of my emails to you - misinterpretation or just lack of reading...
I never asked for 3000GBP refund. And blackmail? No.
You chosed to respond here acting like the knight in shining armour. Fine by me. I have pictures showing severe constructions defects in a transom, for a rib of type Ribcraft.

As for those giving Ribcraft "thumbs up", fine by me. Just the fact that I have to find "responses to my emails" here, instead of in my inbox says enough for my part.
Ribcraft is doing it's outmost come out on top on this forum.


Now, if someone could just give me the colour code for the grey coating on the boat I would be happy:
Ribcraft - questions about tube repair and gelcoat crack
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Old 01 August 2009, 15:23   #115
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quaoar, isn't the RIB out of any warranties now? if it is, really the company do not need to do anything about it. Could the problem with your transom and tubes (other thread) be from your RIB having a hard life before you got it?

I've no connection with RIBcraft but a boat coming on for 5 years old could have had a huge amount of punishment.
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Old 01 August 2009, 17:47   #116
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Quote:
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As for those giving Ribcraft "thumbs up", fine by me. Just the fact that I have to find "responses to my emails" here, instead of in my inbox says enough for my part.
Ribcraft is doing it's outmost come out on top on this forum.

Hmm .. I'd give any respondant a hard time if I thought it was justified.. you said you dont check the forum much, so you cant blame the fact that the only response you got was here ? Nobody here, is paid to say Ribcraft do a fine job, so perhaps you want to check your correspondance better and for one .. I supported your original cause .. but I also thoughtRibcraft came back to help you ?
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Old 02 August 2009, 06:21   #117
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Quote:
Originally Posted by quaoar View Post
Now, if someone could just give me the colour code for the grey coating on the boat I would be happy:
Ribcraft - questions about tube repair and gelcoat crack
I would have thought RIBcraft would have quite happily provided this if you weren't being beligerent here. Given the "latest" problems with your boat - I don't think I would be "burning my bridges" with RIBcraft!
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Old 02 August 2009, 15:12   #118
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Quote:
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In fact a manufacturer you named in your e-mail who you think build a more solid transom than us, perhaps you should tell the chap who's has two Outboards at the bottom of the sea after 10 hours of use on a new boat! I hope the owner will post it on here..
Quote:
Originally Posted by quaoar View Post
I've got no idea of what you are talking about? Anyone else?
I just know that they have rebuilt several boats with up to 2x350 HP outboard engines running extreme trips daily.
And you really don't have to be a boat builder to see the fault with your construction. Just some plain basic understanding of logic and physics.
Think he maybe referencing the manufacturer 'R' you mentioned in the post below.

Quote:
Originally Posted by quaoar View Post
And as I write this, I'm having drawings made for my next RIB (I "need" a larger one) and hopefully, when I go to England later this summer, I'll be able to visit another RIB manufacturer (one which also begins with an "R") to talk about the new RIB...
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Old 03 August 2009, 10:04   #119
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Here we go again then
Quote:
Originally Posted by quaoar View Post
I haven't been able to visit this site much the last few months. Been busy working (not vacation).
Thatís funny because I was waiting for your reply and you logged in several times after my post.
Quote:
Originally Posted by quaoar View Post
Ribcraft is doing it's outmost come out on top on this forum.
You choose to put the issue in the public domain by posting on the forum without even contacting me directly, donít be surprised if Iím brutally honest in my replies to your unreasonable demands. Right the way through our correspondence, youíve always known best and have had the attitude that itís our fault alone that youíve brought a boat and had these problems.

If Iíd totally dismissed you without offering assistance I could understand this, I sympathise that youíve experienced these problems, but Iíve also been more than fair in the offers of assistance.

I think thatís about all Iíve got to say on the matter to be honest

Jason
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Old 16 August 2009, 03:49   #120
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I know this is none of my business, but quaoar, honestly, it looks like Ribcraft is being more than decent about this.

I'm having similar problems with an 8 year old Zodiac Medline (see thread - http://rib.net/forum/showthread.php?t=31652), and zodiac has not even got back to me on queries about transom design yet.

I'm surprised to see an offer for free repairs for an out of warranty boat, kudos!

If there's anyone you should take issue with, it's the chap who sold you the boat in the first place.

Cheers
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