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Old 26 July 2011, 08:24   #1
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New Tube needed

Hi Guys,

My tube was cut to shreds by someone with a knife Sunday night...

My insurance company want two quotes before agreeing to repairs. I have one from Paul Tilley at Tidel, which is very competitive and seems to have a good rep. I tried Henshaws, but their phone numbers on their website is missing a digit!

Anyone know if they're still in business, or can recommend someone else who would do a good job?

Thanks!
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Old 26 July 2011, 08:25   #2
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See pic, attached!!
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Old 26 July 2011, 08:26   #3
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PM Chris (I think) He's Henshaw

Or send them an email.
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Old 26 July 2011, 08:33   #4
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I've emailed them, but nothing back yet. Need to get something over to the insurance company today really because it's a dive boat and I need it back diving!

I'll see if I can figure out PMing and get hold of Chris.

Cheers..
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Old 26 July 2011, 09:12   #5
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Originally Posted by Calne Diver
See pic, attached!!
Bar stewards ! 

Sent from my iPhone using Rib.net
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Old 26 July 2011, 11:29   #6
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The number 01963 33237 works okay for me
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Old 26 July 2011, 11:39   #7
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Ok, I tried it from my mobile and it worked. From my work phone, it tells me it can't be connected. Possibly the system is looking for a different number of digits, as it's an american voice that tells me it can't be connected.

Got an email reply from them anyway, have three quotes now all gone to my insurer.

Has anyone else ever been told that they have to wait a month for the police investigation to complete before they'll consider paying out?

I have been told that they have completed their investigation, but not sure if the insurance company will shorten the period before paying out.
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Old 26 July 2011, 17:39   #8
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Bloody hell-where was it parked? (don't give exact details)
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Old 27 July 2011, 04:10   #9
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Quote:
Originally Posted by Calne Diver View Post
Has anyone else ever been told that they have to wait a month for the police investigation to complete before they'll consider paying out?

I have been told that they have completed their investigation, but not sure if the insurance company will shorten the period before paying out.
I'd suggest to your insurers that this is complete rubbish ! On a total loss/theft they may wait to see if its recovered before paying but for damage its just twaddle.

I'd suggest calling them and asking them to point out in the policy wording where this is mentioned......I suspect they wont be able to as its not in there.....

I'm assuming your with one of the main insurers. If they have the quotes they have asked for then they shoudl be able to authorise the repair ASAP. You cant go wong with the quotes you have quality wise, but ' tubers' can be very busy so worth seeing when anyone can do the work for you ?

If your insurers still drag on PM me - getting things like this sorted is part of my job .. Pete
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Old 27 July 2011, 05:37   #10
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Nos4r2 - it was parked in a little field about 100 yds to the side of my house, with another house directly overlooking it. Our village only has about 10 homes in it, and they are all old people. I would suspect that maybe someone wanted to steal it but it was all hitchlocked and wheel clamped, as well as the gate being well-secured.

On the other hand, they didn't take the flares, Oxygen Admin kit or even more importantly the Side Imaging Sonar system (all of which are now locked up seperately of course!).

PeterM - I've told them that the police have concluded their investigation (they did nothing except a search for similar crimes) and that they can proceed. I haven't heard the month thing mentioned again since. They are however sending over a Loss Adjuster to look at it. Not sure what the result of that could be?

They are one of the main ones, I believe. If their service turns out to be better than their initial contact then I'll name them. As for the tubers, one is saying complete within 5 weeks, and another 3 weeks, which isn't too bad but kills my whole diving season.

You were right about the policy wording though! Thanks for the offer of help too...
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