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Old 31 January 2008, 12:43   #1
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Country: Ireland
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Need Advise Please

Hi,I just bought a 5.5M HUMBER destroyer with a 75hp 4 stroke.Its a nice boat.Although there are some problems which I need to have sorted.
First of all the boat was sold new to me then I discover scratches to the hull from beaching.Then after they took out the second seat there was a gelcoat filler put on the screw holes.The thing is sikaflex was put under the filler so as you might expect it just came off.I asked them before I bought it was here any scratches and I was told there wasnt.I expected it to be in pristine condition,Although I knew it had been on the water already I still thought it was new.I may be a fool in accepting this I don'nt know.Can anyone tell me the true meaning of new in the boating sales world ?

I also found that the sealing job around the console was sloppy although it seems that the black sikaflex to the back is doing its job -- seems

Then to top it off last night I was looking through the navman fuel tranducer manual.I read that the tranducer must be installed after the fuel filter/water separator and it is before.This can lead to damage and inaccurate readings.

I rang the boat sales today and all I told them my problem and he refused to send me another one. This means that the warrent is void because it was installed wrong and I'd be putting my life in danger If I were to use it.

I was told today when I asked for a replacemen that I did'nt know anything about boats,Well that may to true but I'm good to judge good and bad workmanship. and I know a cowboy a mile off

All in all they did'nt seem very PROFESSIONAL. if you know what I mean.

I have a 3 month warrenty on the engine and 5 years on the boat.So I guess I'd better get it checked out otherwise me being stupid not knowing anything about boats may find another hidden surpise.

I really like the boat.I thought it would be ready to use and that what really pisses me off and the fact that I have to spend more money on it.I was told it would be ready to use.

I will let you all know how I have been treated and what comes of it.
This is purely my experience of what happened and it is the truth and cannot be deined.

Thanks

Paul
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Old 31 January 2008, 12:55   #2
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Country: UK - Wales
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Boat name: Too Blue
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it is common sense to put the fuel flow transducer AFTER the filters as it has a small orrifice and will block easily. Having said that it isn't a major problem and you shouldn't need a new one unless it's already clogged. As to putting your life in danger i think that's a bit overdramatic. They have been know to block no matter where they are placed so you should carry an emergency bit of pipe so that if the fuel to the engine is blocked you can remove the transducer.

Can't comment on the scratches on the hull without seeing them first.

BTW if your Navman is anything like mine expect it to pack up when it gets wet. Try to make a flip up cover to go over it.
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Old 31 January 2008, 13:11   #3
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Paul,

A couple of things are somewhat confusing in your post. Could you clarify? You say that the boat was sold to you as “new”. You then say that you knew that the boat had been on the water but you thought it was still “new”. It’s pretty usual for boats to be water "trialed" before handing over to a customer. Are the scratches significant or not? Could they have occurred during the pre-hand over trials? Beaching or putting on a trailer?
Who took the seats out and why? Did the boat have them in when you saw it or “as advertised” and were they taken out at your request? It sounds like the holes were filled with Sika then someone changed their mind and decided to use filler. Get the holes cleaned out, keyed then re-apply filler. Easy enough job.

Quote:
Originally Posted by Paul Mc Nulty View Post
I also found that the sealing job around the console was sloppy although it seems that the black sikaflex to the back is doing its job -- seems
Not quite sure I fully understand this. Got any picture of the offending work?

I’m not convinced that you’d be “putting your life in danger” with the transducer placed before the filter instead of after it. If this has damaged the unit then I would expect your boat supplier to exchange this without quibble. Have you placed it in the correct place now and does it function properly?

A piece of advice from someone who’s been on both ends of these sort of difficulties, if I may be so bold? A little less confrontational in your postings may elicit a more favourable response.
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Old 31 January 2008, 14:47   #4
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I don't understand most of the complaints either, they are not particularly clear.
My first thought on reading it was that the author was Polish and although he was much better at English than my Polish it was still was hard to understand.
Then I thought they are not many Poles called McNulty...............
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Old 31 January 2008, 15:24   #5
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I am stuggling to understand - did you buy this boat (as in hand over money) without seeing it? otherwise why would you accept the boat and hand over money if there are obvious defects you didn't expect?

Was the boat an ex-demonstrator - that is not the same as new.

I have never known any reasonable business to object to havinga civil discussion about a problem. You might not get the outcome you wanted but if you have a civil conversation they should have a civil response.

if I bought a boat with serious hidden faults (and I don't know if these are actually serious) then I would seriously consider rejecting the boat [I assume ireland has similar sale of goods legislation to the UK] as not being fit for purpose or as advertised. the supplier may be entitled to make good any faults or may be required to give you your money back (depending on the nature of the problem, the nature of the contract, and Irish law).

I can't imagine buying a new boat from someone I wouldn't trust to fix any minor issues I had (assuming I am being reasonable). If a humber dealer is being genuinely unreasonable then I would have a chat to humber. Your contract is presumably with the dealer not humber but their customer service manager (or dealership manager) would I am sure be keen to ensure their brand is not damaged by either a poorly finished boat or a dodgy dealer.

Finally if you have a genuine complaint and can't sort it out - is the dealer a member of a trade body like BMIF? (you did check before handing them a big wodge of cash didn't you?) they will probably have some sort of disputes/arbitration scheme which you can use to sort out your dispute.
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Old 31 January 2008, 17:22   #6
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I do not know what they decided to do with the filler thats how I got the boat. I did know the boat had a extra seat which was taken out.It seems the sikaflex shrinks when it cures leaving gaps around the flange its not really the biggest of problems I do hope that the black sikaflex was done correctly covering all the screws as I do not want any rot in the plywood deck underneat

The boat was advertised as new and Its on the invoice. The boat has been used. You are right I'm new to boating and no I did'nt check it out before I bought it because I thought it was new, this doesnt change my rights. The way the understood it was that the boat was taken out a few times but was still new, I'm wasnt sure if that was common or not but I did not mind because I knew that there wasnt any scratches on it or anything after been told this. I think now that was slightly used or ex demo.It should'nt have been sold as new.

However Its not that I really minded that it was taken out as I knew this.
Its the scratches,the sealent, and the fuel flow transducer
this means a lot more money to spend it might cost a few hundred euros to get a boat detailer to fill them in and leave it cure for 24 hr or so. I have to provide him with the correct matching gelcoat which costs money to send and buy.Sikaflex is 16 euros a tube and the transducer costs £88 and that could be damaged already or fail.

I contacted him and asked for the right matching gelcoat. I still don'nt know if he's going to send the right stuff as its expensive to ship.That would have been a small compromise as naturaly I do not want to have to return the boat which would also cost money also I know this and so does he but regardless I still think It should be sorted out for me.Even if the right gelcoat was sent I could do it myself I think and the transducer I can install it correctly and test it. I will be getting a reserve gauge anyway but if it goes I will send it back.

What it really comes down to now is trying to work something out I hope hes down for it. I want to be reasonable but everytime I see those scratches it just pisses me off . However I do like the boat its just that the condition of the boat was misleading to be perfectly honest I have no problem other than that and I'd like to sort out my boat now rather than later.
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Old 31 January 2008, 17:25   #7
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How bad are the scratches? just a bit of grit on the rollers can cause it. Will usually polish out with a bit of wet and dry.

BTW don't you mean advice???
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Old 31 January 2008, 17:51   #8
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Thats a bit clearer although it still leaves some important questions unanswered.
I would expect a new boat to be that, new and unused and usually built to your spec. What is sounds like is that you have a demo boat which, if you think along car lines, would be heavily discounted from the new price due to the abuse and would not be perfect.
It really depends on what you paid compared to the "new" price whether you have a complaint or not.
The fact that seats have been taken out means the boat is not "new" in my sense of the word as it means the hull was built to someones elses spec.
The transducer I suspect is just a fitment issue, what stopping you swopping them around with the cost of a metre or so of new fuel line? The "I am gonna die" because of it is a bit melodramatic to say the least.
If you got the boat much cheaper than new then I fail to see what the problem is, check the Humber site and add up to see what the new version costs and compare. If you paid full whack and were lied to that is a different story.
Incidentally I notice the outboard only has 3 months warranty, does that mean secondhand? as most outboards new have much longer warranties than this?
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Old 31 January 2008, 17:56   #9
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did you buy the boat somewhere in Ireland or the uk?
How much did that package roughly set you back?
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Old 31 January 2008, 18:00   #10
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'as new' is not the same as 'new'. 'as new' means, to my mind, that it's almost as good as new, but it's been used.

Was this boat bought from Humber? If so, I find it incredible that they would have treated you like they seem to have done. Admittedly, my experience is eight years out of date, but I found them very helpful and honest.

I think there's more to this than meets the eye.
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