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Old 31 January 2008, 18:06   #11
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Country: UK - England
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I think that I know how you feel, I have had issues with a new 'toy' that I recently bought, only in my case it was a car. I felt a little sick that I had not spotted the problems, and that my lovely new (ish) motor was not in as great a condition as I had supposed. In my case the solution to most of the ills has been a very comprehensive manufacturers warranty (thanks Audi!). You state that there is a warranty on your toy; do as others have suggested and go back to the supplier and state your problems in reasonable manner - worked for me.
A friend put my problems into perspective for me; did I get it at a good price, if so sort the problems and be satisfied that I have still got a good car at a good price. In my case I didn't need to, with the right approach you may not need to either
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Old 31 January 2008, 18:09   #12
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I think until you post some pics so people can judge for themselves if the condition is really not in "as new" condition, everyone here is going to treat you as a bit of a drama queen.

Some hard facts would probably also help. Like how much did you pay (or what discount did you get from the list price/advertised price). When did you buy the boat. When (and how) did you go back to the dealer with your concerns. How far away is the dealer (i.e. is it practical to take the boat to show him).
  • Now you don't mind the boat had been out on the water a few times. (How many hours are on the engine? Was it new - as I would have expected more than 3 months warranty).
  • You aren't worried about the sikaflex. and its only €16 for a tube - which is probably about 30 minutes of fuel.
  • The scratches are probably very minor as otherwise you would have spotted (and questioned them) when you collected it. If they matter to you they will polish out. In reality you will pick up some more yourself in the next year (esp if you are new to boats).
  • The seat was removed - which you knew. They made a cock up of it. It is easy fixed - and probably doesn't need a "professional". But I think this is probably your only serious complaint - if you are local I am sure they would fix it for you if you ask/suggest politely. I suspect however as it may need to be done overnight - this maybe doesn't suit you.
  • The fuel flow sensor is almost certainly not damaged. If it is faulty I am sure the dealer will replace it. So thats 88 you don't need to spend.
Its not acceptable to pay for a new boat and get a damaged one.

It is also not acceptable for someone to accept a boat and then complain later about very minor niggles (which were obvious at collection) unless some sort of "snagging" period has been agreed upfront. If you got a "bargain" this probably applies even more.

So now that you are in this situation - what would you like/expect the builder to do?

Finally you are about to discover that boat ownership can be bloody expensive. As a percentage of the first years running costs this work will be minor. As a percentage of the cost of the boat it will also be minor.
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Old 31 January 2008, 20:03   #13
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Country: UK - England
Town: The wilds of Wiltshire
Boat name: WhiteNoise/Dominator
Make: Ballistic 7.8/SR5.4
Length: 7m +
Engine: Opti 225/Yam 85
MMSI: 235090687/235055163
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Starting at the beginning (and it's not meant to sound confrontational so don't please take it the wrong way).

If you want to buy a boat that's never been afloat then build it yourself from the bare hull. Any good dealer will properly sea trial a new boat to check for problems. I'd be more worried if it hadn't been afloat as you'd be left to find any defects yourself.

The fuel computer isn't really an issue. Talk to the dealer (nicely) and ask him if he'll honour the warranty if you move the transducer to the right place.

You haven't said the price you paid for the boat (and I haven't seen it) so can't comment on the scratches/seat removal-but there's no way you've got a new engine on there if it's only got 3 months warranty.

I also suspect that I know who supplied the boat-and he's a member on this forum so if I'm right all credit to him for not getting into a public argument!
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Old 01 February 2008, 10:52   #14
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The engine is second hand with 3 months warrenty. Its 2006 I had not had any time to bring it out yet and I'm waiting for my powerboat level 2. I'd be worried about damaging the boat as you said. I think I had the right to be worried about the fuel flow transducer and I think I had the right to complain about the chips and scratches
I just wanted the factory repair kit gelcoat paste it wasnt too much to ask for. I was just concerned about my boat. The boat was sold to me and I did'nt know about the scratches and they are too deep to be from trailing it was from beaching.They are at the front of the hull where it sloops down and there are two other ones on the sides of the hull these were caused by the rocking side by side motion on something sharp like rocks on a beach, These are positioned so because the trailer is protecting them there is no way it could have happened in delivery. They are all deeper than a fingernail and so can not be polished out they are not swirls marks or anything they are proper deep. I've bought rubbing compounds and a rotary buffer and all the stuff I need just need for the gelcoat and finish. I'd say I'm after spending 500 euros on it already,Between resin to fill the holes,wet or dry sandpaper,syringes for the holes and an electric blanket to cure it the list goes on and on. Good thing is that I'll have it if I do anything to boat myself or if I buy another boat which has been used I will have everything a professional boat shop has almost.

Yeah the scratches are minor from one perspective but thats not the point and yeah the holes may seem easy to fill but again ? and the transducer well that easy to fix. But all of this should have been done for me before I bought it and just maybe there could have been less quivel when I rang trying to get some joy .
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Old 01 February 2008, 12:01   #15
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Country: UK - England
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Boat name: WhiteNoise/Dominator
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Quote:
Originally Posted by Paul Mc Nulty View Post
The engine is second hand with 3 months warrenty. Its 2006 I had not had any time to bring it out yet and I'm waiting for my powerboat level 2. I'd be worried about damaging the boat as you said. I think I had the right to be worried about the fuel flow transducer and I think I had the right to complain about the chips and scratches
I just wanted the factory repair kit gelcoat paste it wasnt too much to ask for. I was just concerned about my boat. The boat was sold to me and I did'nt know about the scratches and they are too deep to be from trailing it was from beaching.They are at the front of the hull where it sloops down and there are two other ones on the sides of the hull these were caused by the rocking side by side motion on something sharp like rocks on a beach, These are positioned so because the trailer is protecting them there is no way it could have happened in delivery. They are all deeper than a fingernail and so can not be polished out they are not swirls marks or anything they are proper deep. I've bought rubbing compounds and a rotary buffer and all the stuff I need just need for the gelcoat and finish. I'd say I'm after spending 500 euros on it already,Between resin to fill the holes,wet or dry sandpaper,syringes for the holes and an electric blanket to cure it the list goes on and on. Good thing is that I'll have it if I do anything to boat myself or if I buy another boat which has been used I will have everything a professional boat shop has almost.

Yeah the scratches are minor from one perspective but thats not the point and yeah the holes may seem easy to fill but again ? and the transducer well that easy to fix. But all of this should have been done for me before I bought it and just maybe there could have been less quivel when I rang trying to get some joy .
To be very blunt-and I'll reiterate that I'm in no way connected to the dealer-but I DO have the advert for your boat in front of me...

You paid 5000 less than the price of that boat when new-and you knew it had been used. You got a VERY good deal on it-and you'd probably get more than you paid for it were you to sell it. If you wanted a new boat, pay the price for a new boat-and don't buy a boat without looking at it first!

Also, you've been offered the option of returning the boat to the dealer so they can put the issues right as a good will gesture.I'd call that excellent customer service.

Why are you complaining?
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Old 01 February 2008, 12:19   #16
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I'd say I'm after spending 500 euros on it already
well that was probably a bit dumb - I suspect a local boat yard would probably have tidied it up for 100.
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Old 01 February 2008, 12:20   #17
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How about posting the ad with identification removed if necessary?
I suspect I know who it may be if it is somebody that is on here although the chances are I am completely wrong and it is unfair to probaby think it is them anyway! :-)
If the ad is that black and white it will clear up the vague complaints that have bee coming across. It really all comes down to price and description at the end of the day..................
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Old 02 February 2008, 04:54   #18
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Country: France
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Make: apoge
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not new

I agree with Polwart and Nos statements, it seems that you are trying to get a bit more off your bargain.

I would have fixed the scratches for $100 ...
You said you know nothing, but you bought all the expensive equipment and items to do it yourself ... ok, well.
Take care to do it well, that is better than the original you bought, otherwise you should sink. Breath ...!

But I agree on one point : if the scratches were deep enough to go down (or up ...) to the glassfiber, it is wise to close them carefully. Grind slightly with a Dremel, put resin with a small brush, leave it dry until sticky then add gelcoat (just enough, no more) and close with adhesive tape to get a bright surface.

Fuel transducer : cut the fuel line BEFORE the transducer, and add a small and cheap in-line filter, just to avoid any debris to clog the transducer.
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Old 04 February 2008, 16:58   #19
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Just a thought. Maybe you could try chopping it in against this:
http://rib.net/forum/showthread.php?t=23085
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Old 04 February 2008, 17:17   #20
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I think I can guess the supplier too.
I have to agree with NOS, it was 5k below list ex demo, and you probably should have looked at it. Fuel tranducer is a minor issue.
Incidently buying a new rib is not like buying a new car there are always going to be a few little niggles even on a top end Scorp, its how the manufacturer deals with and resolves is what counts.
I have been involved in a couple of brand new rib purchases and in both cases the rib in question was seatrialled by the supplying dealer.
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