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Old 23 December 2010, 13:45   #1
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Marine Scene

Has anyone else had dealings with this company?

After checking their website I ordered 2 pairs of Offshore Trousers for me & Mrs T as Xmas presents to us in advance of getting the new rib and braving the elements more.Their websire claimed to have both items "in stock", whereas most other pople were out of stock of the trouses I wanted - the XM5000 trouser.

Ordered & paid by cc on 2 Dec. Nothing had arrived by 16 Dec so chased and got reply "will ring you back" didn't. Called again on 17th - and was told they'd have to chase the order with the supplier on Monday.

They did ring on Monday to say was told they had 1 pair being sent from Musto, but the XMs were awaited from the warehouse in France & wouldn't be here until some time in the new year!

Is it unreasonable for me to expect that if someone says they have stuff "available" or" in stock" that they actually have it? By the way,they were quick enough to process my cc payment on 2 Dec, before they had procured or despatched the items!

LT
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Old 23 December 2010, 14:07   #2
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Hi LT, sorry to hear about your hassle with your order and I would certainly side with yourself with regards to your understanding of the status of your order. I can only say that I have had many dealings with them and have never had any cause for concern and the goods were always deivered on time quickly.
Hope you get sorted out.
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Old 23 December 2010, 14:26   #3
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I ordered some Musto gear from them a while ago. Website said it was all in stock unlike a few others I tried first. Turned out that was all bollix.

This seems to becoming more and more common place, companies showing every item as in stock when in actual fact they're just buying it all in to order
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Old 23 December 2010, 14:26   #4
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Hi LT, sorry to hear about your hassle with your order and I would certainly side with yourself with regards to your understanding of the status of your order. I can only say that I have had many dealings with them and have never had any cause for concern and the goods were always deivered on time quickly.
Hope you get sorted out.
Second that, never had any bother with them...
Alot of retailers hold very minimal stock these days....
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Old 23 December 2010, 14:55   #5
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I'm glad others have had good service - however is it acceptable to claim to to have items in stock when you haven't? - rates somewhere between disengenuous at the least to dishonest
at worst in my book- especially when people will buy on availability.

And as for taking the money up front and not communicating a service issue....not really on
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Old 23 December 2010, 14:55   #6
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Its crap that people say stuff is in stock when it isn't but alot of people seem to be doing it now.
Wouldn't expect anything quick this time of year!
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Old 23 December 2010, 15:02   #7
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Do they have a Brick-and-mortar storefront?

A lot of on-line retailers work all on-line from their homes, having goods drop-shipped from either warehouses or manufacturers. They, much like you, are at the mercy of others' stock assessments. Not that that makes it right; just an explanation.

jky
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Old 23 December 2010, 23:37   #8
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Do they have a Brick-and-mortar storefront?

A lot of on-line retailers work all on-line from their homes, having goods drop-shipped from either warehouses or manufacturers. They, much like you, are at the mercy of others' stock assessments. Not that that makes it right; just an explanation.

jky
They do have a store in Cardiff,South wales.Never dealt with them though.
Mailspeed marine have an unusual way of doing things too.They don't seem to have much in stock so when you order, the stuff is sent direct from the supplier rather than mailspeed themselves.This threw me at first when i ordered from them but at least the goods turned up.
I would recommend Scotts of langholm and the sailing clothing store for good service when buying clothing.They each had what they said they had and it turned up in a reasonable time and there was no problem if it didn't fit.The items were exchanged hassle free
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Old 24 December 2010, 05:59   #9
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however is it acceptable to claim to to have items in stock when you haven't? -
~I must admit I do it sometimes but only if I'm 100% certain I can get it within 24hrs, helps minimize stock held etc...
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Old 24 December 2010, 10:34   #10
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It is against the terms of their merchant agreement with their credit card processor to take payment before goods are dispatched. Also against the law I believe.
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