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Old 05 January 2014, 15:26   #1
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Marine mega store

Anyone had any dealing with marine mega store Hamble I ordered a new compass off them on 30th November & still not received it yet, delivery 3-10 days, I've been trying to contact them for over a month now & still had no joy all I get is answer phone message that tells me to go onto there live chat line & still can't get though to them I've paid for the compass on the date I ordered it I've sent them email & left messages on the phone but no one has contacted me ... Anyone any ideas!!? I want to cancel the order now but can't
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Old 05 January 2014, 15:30   #2
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No dealings but I remember some other reporting similar issues with this company. Worth a search.
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Old 05 January 2014, 15:34   #3
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If you type their name into google there's quite a few negative reviews about customer service.

If you paid by card then you should be able to get full refund.

If you get no joy this week I'll pop round for you and see what's what
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Old 05 January 2014, 15:34   #4
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There's Marine Mega Store and Marine Superstore

one is good and the other not so good I think that the former is the bad one Andy.
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Old 05 January 2014, 15:36   #5
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Having the same problems.

Ordered a steering wheel on 9th of Dec and nothing despite repeated calls.

Going to get onto the credit card company tomorrow
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Old 05 January 2014, 15:44   #6
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Quote:
Originally Posted by landlord View Post
If you type their name into google there's quite a few negative reviews about customer service. If you paid by card then you should be able to get full refund. If you get no joy this week I'll pop round for you and see what's what
Thanks for the offer Nigel I've google there premises & it look like they work from offices & not a shop I paid by card so should be ok for getting my money back, I will try & contact them again this week & let you know how I get on cheers
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Old 05 January 2014, 15:47   #7
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Quote:
Originally Posted by kerny View Post
There's Marine Mega Store and Marine Superstore one is good and the other not so good I think that the former is the bad one Andy.
Think I got the bad one!!
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Old 05 January 2014, 15:55   #8
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Ordered 5 items from MMS several years ago. Received 2 items after 3 days, another 2 items 10 days later and the final item a week after that.

Going by the amount of items they list, it is unlikely much is stocked on site, and the hamble office certainly isn't big enough to be called a warehouse. I expect orders are placed with suppliers for each consumer order, so lead times are way beyond their control, especially at this time of year.

From memory, all their online chat hosts are called James and there were loads of poor reviews at the time, but things seemed to get sorted eventually.
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Old 05 January 2014, 16:02   #9
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Have you tried the head office up in Morpeth ?

Our Locations

Hamble (Southampton) Trade Counter / Order Collection Point

Tel (02380)453821

Morpeth (Northumberland) Head Office / Trade Counter / UK Warehouse


Tel (01670)516151
Fax (01670)516777


Manager / Director James Bell
Managing Director Richard Pattinson
Financial Controller Wendy McGuire
Warehouse Manager Peter Cudd
Hamble Custom Rigging Centre

Tel (02380)453821
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Old 05 January 2014, 16:11   #10
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Yep, tried all them just got a message telling you to go on live chat line I'll give them another call tomorrow & see what happens
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