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Old 05 January 2014, 16:18   #11
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Country: UK - England
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Andy, this has popped up before, team of shysters apparently. Should have done your research I'm working in Portsmouth for the next few weeks, let me know if you want me to pop in. Maybe Nigel & I could "two 'em"
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Old 05 January 2014, 16:36   #12
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Make: Bombard 500
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Never again

Would never use again. Ever.

Bought a flare pack from them for delivery to UK mainland, but they sent them by normal courier loose in a box.

Arrived ripped and damaged with no warnings on the outside, even though they charged me extra postage for carriage of dangerous goods.

As I got no joy from the firm (I didn't want to rely on flares that had been handled like that), I claimed a refund from my credit card.

I also reported the incident to their courier who froze their account and in-transit goods for breach of Health and Safety.

In the end one of the managers came to collect them personally. I also reported them to the HSE who I understand paid them a visit too...

Apparently, it was a one-off mistake.....

I hope you paid by credit card - if you did, I'd get onto them.

Good luck
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Old 05 January 2014, 16:40   #13
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Quote:
Originally Posted by Pikey Dave View Post
Andy, this has popped up before, team of shysters apparently. Should have done your research I'm working in Portsmouth for the next few weeks, let me know if you want me to pop in. Maybe Nigel & I could "two 'em"
yeah!! I've see all the post now never had any problems before with any marine company's this is the first, so won't be ordering anything else from them these people should be shut down I'm going to call them tomorrow so will let you know how I get on
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Old 05 January 2014, 17:04   #14
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yeah!! I've see all the post now never had any problems before with any marine company's this is the first, so won't be ordering anything else from them these people should be shut down I'm going to call them tomorrow so will let you know how I get on
For general chandlery I use Chris Legg at Kildale Marine in Hull. Good prices, not always the cheapest but close enough, but the service is second to non. Proper family run company, very knowledgeable & friendly, you don't pay until goods are dispatched. For my engine bits I swear by Mike Vincent at South Coast Marine in Christchurch, same again, good prices & reliable service.
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Old 05 January 2014, 18:22   #15
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I also reported the incident to their courier

That'll be why no-ones had any goods!
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Old 05 January 2014, 18:44   #16
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That'll be why no-ones had any goods!
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Old 05 January 2014, 18:48   #17
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I've been to their hamble office, never anyone there. That's a waste of time too.

Get a refund on your card, that's what I had to do.


This was several years ago, I really can't believe they are still in business.
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Old 05 January 2014, 19:44   #18
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That'll be why no-ones had any goods!


And the moral is, don't repeatedly fob off a Yorkshire-born Scorpio. LOL
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Old 06 January 2014, 02:18   #19
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From the dealings I've had with them I understand they are effectively a drop-ship organisation.

We order stuff believing them to be in stock, then they arrange their suppliers to ship direct, which is why when you order several things they can arrive in different packages at different times.
If their supplier is out of stock or doesn't dispatch quickly we improve their cashflow for a few additional days on top of their normal terms.
Assuming of course their supplier is still shipping against their account because they are up to date with their invoices

Done well it works effectively, but takes good supplier agreements and exceptional organisation, none of which would appear to apply to MMS.

The Marine Superstore on the other hand are excellent.

Nasher.
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Old 06 January 2014, 07:49   #20
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I put something up on this before. They were shocking when I ordered from them and as someone else said it beggars belief that are still trading.
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